Overview

ParkMobile is a digital parking-services brand focused on helping drivers find, pay for, and reserve parking in the United States, Canada, and Puerto Rico. Its core service allows users to pay for on-street and off-street parking by selecting a location or parking zone, entering vehicle information, and charging the session to a stored payment method. Transactions can be completed through the ParkMobile smartphone application, mobile website, web browser, or, in some locations, an automated telephone system. The brand also supports parking operators and municipalities through management, inventory, rate, event, and reporting tools. The business originated in the Netherlands before being established in the United States in 2008 by Albert Bogaard. Its earliest service was built around zone-based, on-demand parking payments initiated by telephone through an interactive voice-response system. In 2009, ParkMobile released its mobile application and introduced the service in Grand Rapids, Michigan. The brand subsequently expanded into larger metropolitan markets, including Washington, D.C., where it launched in 2011. Its growth reflected the broader shift from cash and pay-station transactions toward account-based mobile payments connected to a vehicle's license plate and a customer's payment card. ParkMobile broadened its scope in 2017 by adding advance parking reservations. This enabled drivers to reserve spaces before arriving at stadiums, concert venues, sporting events, and parking garages in metropolitan areas. By combining reservations with on-demand zone payments in one application, the brand positioned itself as a general-purpose parking platform rather than only a replacement for parking meters. The reservation capability also gave venue and garage operators a way to manage parking inventory and sell spaces before an event. The brand expanded its business-to-business capabilities with ParkMobile 360, a web-based self-service platform introduced in 2018. The tool was designed for parking operators to manage inventory, change rates, configure special-event parking, and review operating data. ParkMobile also developed integrations with garage gates and other parking equipment, allowing customers to use the application for payment and, in supported facilities, scan to enter and exit. ParkMobile's corporate ownership changed several times. In 2018, BMW became a shareholder as part of a recapitalization, and the company was subsequently acquired by a joint venture involving BMW and Daimler. This relationship supported integration of ParkMobile functionality with BMW navigation systems in many 2018 vehicle models. EasyPark Group, a Sweden-based parking technology company, acquired ParkMobile in 2021. The business is now associated with EasyPark Group's broader parking-solutions portfolio and has also been referred to as Arrive following later brand and operating changes within that ownership structure. The platform added further access channels over time. In 2020, ParkMobile integrated its parking experience with Google Maps, enabling users to initiate parking transactions through Google. In 2021, it introduced a web application that allowed customers to complete transactions from a mobile browser without downloading the native application or creating an account. In 2022, the company launched ParkBoston, a citywide parking application for Boston powered by ParkMobile. Reference material reports more than 50 million users as of 2023, availability in more than 550 United States cities, and deployments at more than 150 colleges and universities. ParkMobile's positioning combines consumer convenience with parking-management infrastructure. Its consumer proposition is faster, more flexible payment and reservation access, while its operator proposition is centralized visibility into parking activity, digital enforcement support, inventory control, and analytics. The brand has nevertheless faced criticism associated with automate…

History

ParkMobile's roots trace back to the Netherlands, while its United States business was founded in 2008 by Albert Bogaard. The initial proposition addressed a basic friction in urban parking: allowing a driver to pay for a designated parking zone without using cash or a physical meter. Early users initiated parking payments by telephone through an interactive voice-response system. This model was subsequently extended through digital accounts and mobile applications. In 2009, ParkMobile released its app and launched in Grand Rapids, Michigan, its first reported United States city. Customers could connect payment cards to their accounts and use a phone-based interface to start parking sessions. The service later expanded to Washington, D.C., in 2011 and continued to grow across cities, universities, municipalities, garages, and venues. Its operational model depended on location and zone data, license-plate identification, digital payment processing, and relationships with parking authorities and facility operators. A significant expansion came in 2017, when ParkMobile added advance reservations. Previously centered on on-demand parking, the brand began allowing users to reserve spaces before reaching a destination. Reservations were particularly relevant to stadiums, concerts, sporting events, garages, and other places where demand could exceed available supply. The combination of advance reservations and immediate zone payments made ParkMobile a broader parking marketplace and gave operators additional tools for event and inventory management. In 2018, ParkMobile introduced ParkMobile 360, a self-service platform for parking operators. The system enabled clients to manage parking inventory, modify rates, establish special-event configurations, and review reporting and analytics. The same period brought a major ownership change. BMW became a shareholder in a recapitalization, and ParkMobile was later acquired by a joint venture involving BMW and Daimler. The relationship also supported integration of ParkMobile parking functionality into BMW navigation systems in many 2018 models, linking the service to the emerging connected-car ecosystem. The company continued developing digital access channels and infrastructure integrations. In 2020, it connected its experience with Google Maps, allowing users to access parking-payment functionality through Google's mapping environment. In 2021, ParkMobile launched a web application for mobile-browser transactions, reducing the requirement that users download the native app or maintain an account. The platform also integrated with parking-garage equipment so that, where supported, customers could use the service to pay and scan for entry and exit. EasyPark Group acquired ParkMobile in 2021. The acquisition placed the brand within a larger international parking-technology group and made EasyPark its current owner. Reference material also identifies Arrive as a subsequent name associated with the business. ParkMobile retained its North American focus while operating as part of the wider group's parking-services portfolio. In 2022, ParkMobile powered ParkBoston, a citywide parking application for Boston. By 2023, reference material stated that the platform had more than 50 million users, coverage in more than 550 cities in the United States, and availability at more than 150 colleges and universities. Its product scope included on-street and off-street payment, advance reservations, venue and garage parking, operator software, municipal applications, and connected-vehicle integrations. The brand's expansion also produced criticism. Because a single digital system gives parking authorities and enforcement contractors a consolidated view of sessions and vehicle information, users have reported towing and citation disputes. Complaints have focused on mistyped or outdated license plates, expired sessions, and a lack of leniency when a payment had been attempted but the vehicle record did not match enforcement data. In Stone Harbor, New Jersey, reports cited a substantial increase in parking violations after adoption of the application, while local enforcement representatives said the system made enforcement more systematic. These disputes concern the way municipalities and contractors apply parking rules as well as the technology itself. In March 2021, ParkMobile disclosed a cybersecurity incident connected to a vulnerability in third-party software. The company investigated, notified law-enforcement authorities and affected municipalities, and stated that payment-card information was not affected. It acknowledged that basic account information, including license-plate data and potentially email addresses or telephone numbers, may have been accessed. The incident became one of the principal public risk events associated with the brand.

2022
ParkBoston launches
[1]ParkMobileen.wikipedia.org
ParkMobile powered a citywide parking application for Boston called ParkBoston.
2021
Web application launches
[1]ParkMobileen.wikipedia.org
Users gained the ability to complete parking transactions through a mobile website without downloading the app or creating an account.
2021
EasyPark Group acquisition
[1]ParkMobileen.wikipedia.org
EasyPark Group acquired ParkMobile.
2020
Google Maps integration
[1]ParkMobileen.wikipedia.org
ParkMobile integrated its parking-payment experience with Google Maps.
2018
ParkMobile 360 launches
[1]ParkMobileen.wikipedia.org
ParkMobile introduced its operator-facing management and reporting platform.
2017
Advance reservations are introduced
[1]ParkMobileen.wikipedia.org
The brand added advance reservations for venues, stadiums, events, and garages.
2011
Expansion to Washington, D.C.
[1]ParkMobileen.wikipedia.org
ParkMobile deployed its parking-payment service in Washington, D.C.
2009
Mobile application and first reported city launch
[1]ParkMobileen.wikipedia.org
ParkMobile released its mobile app and launched in Grand Rapids, Michigan.
2008
ParkMobile is founded in the United States
[1]ParkMobileen.wikipedia.org
Albert Bogaard founded the United States ParkMobile business after the service had originated in the Netherlands.

Products and positioning

A digital parking platform combining consumer payment and reservation services with software and integrations for municipalities, parking operators, garages, venues, and connected vehicles.

Mobile parking payments · 2009
ParkMobile app
The core consumer application supports on-demand parking payments in designated zones and, in supported markets, advance reservations. Users select a location, identify the vehicle, start or extend a session, and pay through a stored payment method. The app is used for both on-street and off-street parking and can connect with venue, garage, municipal, and parking-equipment systems.
Advance parking · 2017
Parking reservations
Introduced in 2017, the reservation service allows drivers to arrange parking before arriving at a destination. It is available in supported stadiums, concert and sporting venues, metropolitan-area garages, and other facilities. The feature complements the brand's on-demand zone-payment service and combines two parking-use cases in one platform.
Parking-operator software · 2018
ParkMobile 360
ParkMobile 360 is a web-based self-service platform for parking operators. Its reported functions include managing parking inventory, adjusting rates, creating special-event parking configurations, and monitoring analytics and operational reports. It extends ParkMobile beyond a consumer payment application into software for facility and parking-program administration.
Municipal parking application · 2022
ParkBoston
ParkBoston is a citywide Boston parking application powered by ParkMobile. It represents the brand's municipal-platform model, in which the consumer payment experience is deployed under a city-specific identity while using ParkMobile technology and payment infrastructure.
Parking infrastructure integration · 2018
Garage and connected-vehicle integrations
ParkMobile integrates with parking-garage equipment and connected-vehicle interfaces. In supported facilities, users can pay through the service and scan to enter or exit. The brand's relationship with BMW also enabled parking-payment functionality to be integrated into navigation systems in many 2018 BMW models.

Controversies

2021
Third-party software cybersecurity incident
ParkMobile reported a cybersecurity incident in March 2021 connected to a vulnerability in third-party software. The company said that basic account information, potentially including license-plate numbers, email addresses, and telephone numbers, may have been accessed. It stated that payment-card information was not affected and said it notified law-enforcement authorities and affected municipalities.
Source
2021
Class-action lawsuit filed against ParkMobile over data breach
Tyler Baker filed a class-action lawsuit against ParkMobile on May 25, alleging that the company failed to properly secure users’ personally identifiable information in a data breach that the suit says affected 21 million users. The article also reports that company findings indicated basic user information was accessed.
Source
2021
ParkMobile reports data breach
ParkMobile reported a data breach in which basic account information, including license plate numbers, email addresses and phone numbers, was accessed. The company said credit card information and transaction history were not breached.
Source
Complaints about towing and excessive ticketing
Users in multiple municipalities complained that vehicles were towed or cited despite attempted payment when they entered an outdated or incorrect license plate, mistyped account information, or allowed a session to expire. Reports also criticized strict enforcement practices after ParkMobile adoption. Local enforcement representatives characterized the system as making parking-law enforcement more seamless rather than necessarily causing the underlying rules.
Source

Brand decisions

2021
Launch a browser-based transaction experienceProduct launch
Background
Some customers may not want to install a native application or create an account before paying for parking.
Action taken
ParkMobile launched a web application that allowed mobile-browser transactions without requiring an app download or account.
Aftermath
The service added a lower-friction access route alongside the native application.
Source
2021
Join EasyPark GroupM&A
Background
ParkMobile had expanded into a broad North American parking platform spanning payments, reservations, operator software, and integrations.
Action taken
EasyPark Group acquired ParkMobile.
Aftermath
ParkMobile became part of EasyPark Group's international parking-solutions portfolio and remained focused on North American markets.
Source
2020
Integrate parking payments with Google MapsProduct launch
Background
Drivers increasingly used mapping applications to plan and navigate trips, creating an opportunity to place parking payment within the journey-planning experience.
Action taken
ParkMobile integrated its parking-payment experience with Google Maps.
Aftermath
The integration added a major third-party discovery and transaction channel for the parking service.
Source
2018
Expand into operator management softwareStrategy
Background
The brand's growth in consumer payments created a need for tools that parking operators could use to manage inventory, rates, events, and performance.
Action taken
ParkMobile launched ParkMobile 360 as a web-based self-service management and reporting platform.
Aftermath
ParkMobile developed a business-to-business software layer in addition to its consumer-facing payment and reservation services.
Source
2018
Enter BMW-Daimler joint-venture ownershipM&A
Background
ParkMobile recapitalized with BMW as a shareholder and became part of a joint venture involving BMW and Daimler.
Action taken
The ownership arrangement connected ParkMobile with automotive navigation and connected-car initiatives.
Aftermath
ParkMobile parking functionality became available through BMW navigation integration in many 2018 models.
Source
2017
Add advance parking reservationsProduct launch
Background
ParkMobile initially focused on on-demand zone parking payments. Demand for planned parking at venues, events, and garages created an opportunity to support bookings before arrival.
Action taken
The company added advance reservations and combined them with on-demand parking in the same application.
Aftermath
The move broadened ParkMobile's consumer proposition and enabled the platform to serve event, venue, and garage parking use cases.
Source

Recent events

2021.08.04
Reported2021.08.04
ParkMobile partners with Charleston Coliseum and Convention Center[4]ParkMobile与Charleston Coliseum and Convention Center合作prnewswire.com
ParkMobile announced a partnership with Charleston Coliseum and Convention Center, enabling visitors to reserve parking in advance for concerts and events at the venue through the ParkMobile app.
2021.07.01
Reported2021.07.01
ParkMobile partners with The Car Park in North Carolina[5]ParkMobile与The Car Park在北卡罗来纳州合作prnewswire.com
ParkMobile announced a partnership with parking operator The Car Park under which ParkMobile will provide contactless payments in Raleigh, Asheville, and Boone, North Carolina.
2021.06.01
Reported2021.06.01
EasyPark Group completes acquisition of PARK NOW Group[6]EasyPark Group完成对PARK NOW Group的收购prnewswire.com
EasyPark Group announced that it had completed the acquisition of PARK NOW Group. The article says the closing immediately expanded EasyPark Group's global footprint into North America.
2021.05.25
Reported2021.06.14
Class-action lawsuit filed against ParkMobile over data breach[2]Class-action lawsuit filed against ParkMobile over data breachvnews.com
Tyler Baker filed a class-action lawsuit against ParkMobile on May 25, alleging that the company failed to properly secure users’ personally identifiable information in a data breach that the suit says affected 21 million users. The article also reports that company findings indicated basic user information was accessed.
Unconfirmed
ParkMobile reports data breach[3]ParkMobile reports data breachidsnews.com
ParkMobile reported a data breach in which basic account information, including license plate numbers, email addresses and phone numbers, was accessed. The company said credit card information and transaction history were not breached.
2021.03.02
Reported2021.03.02
ParkMobile launches a mobile web app for parking payments[7]ParkMobile推出用于停车付款的移动网页应用parking.net
ParkMobile announced the launch of a web app that lets users pay for parking in a mobile web browser.
2021.02.24
Reported2021.02.24
ParkMobile announces service launch at Colorado State University[8]ParkMobile宣布在科罗拉多州立大学推出服务parking.net
ParkMobile announced the launch of its parking-payment service at Colorado State University. Students, faculty and visitors can use the app to pay for parking in designated campus areas and garages.
2021.02.17
Reported2021.02.17
ParkMobile parking payments added to Google Maps[9]Google Maps 集成 ParkMobile 停车付款功能prnewswire.com
ParkMobile announced a new solution enabling users to pay for parking from Google Maps. The feature started rolling out on Android on the announcement date, with iOS availability planned for later.
2021.01.21
Reported2021.01.21
ParkMobile service launches at Virginia Tech[10]ParkMobile服务在弗吉尼亚理工大学上线prnewswire.com
ParkMobile launched its parking payment service at Virginia Tech, allowing the university community to pay through the app at 15,000 campus parking spaces.
2021.01.18
Reported2021.01.18
ParkMobile announces ParkColumbus app enhancements[11]ParkMobile宣布升级ParkColumbus应用parking.net
ParkMobile announced enhancements to the ParkColumbus mobile and web apps, including a parking-availability feature and a mobile web version.

Related entries

EasyPark Group