ProProfs

ProProfs presents itself as a software company whose goal is to make software “delightfully smart” and enjoyable to use, backed by human customer support. Its stated purpose is to help organizations work better, develop smarter employees, and create happier customers. The company describes itself as international, with offices in Santa Monica, California, and Delhi-NCR, India. Its founder and CEO, Sameer Bhatia, is quoted on the company’s about page discussing its emphasis on delighting users rather than merely satisfying them. The supplied materials do not establish a founding year, ownership structure, or public listing status. The ProProfs offering has expanded beyond the Quiz Maker product associated with the brand’s name. Its current product portfolio spans learning and development tools such as Training Maker, an AI LMS, Quiz Maker, CourseNinja, PeopleGoal, and Project; customer-support and customer-experience tools such as Help Desk, Live Chat, Knowledge Base, Survey Maker, and Qualaroo; and customer-growth tools including BIGContacts, Picreel, and WebinarNinja. The company also presents these products as connected suites for customer support, employee learning and performance, and customer growth. The homepage describes AI as part of its approach to learning, support, and connected software. ProProfs serves organizations and users in different markets and time zones, according to its about page. Its homepage says its tools are trusted by 15 million people and businesses, while the about page gives separate figures of more than one million users and more than ten million learners. A published customer story describes Zoho using ProProfs Quiz Maker to host remote quizzes, provide instant results and e-certificates, and generate reports. The company emphasizes ease of use and human support by phone, chat, and email. No independently verified details about revenue, corporate ownership, or founding date are provided in the supplied evidence.

The supplied company materials describe ProProfs as an international software company built around a belief that software should make users happy. They do not specify when the company was founded or provide a dated account of its earliest development. The about page identifies Sameer Bhatia as its founder and CEO and describes offices in Santa Monica, California, and Delhi-NCR, India. ProProfs says it develops products in response to practical software needs. Its about page gives the examples of building a knowledge base to provide proactive answers and developing a chat solution when the company could not find a suitable product on the market. It also highlights its commitment to human customer support by phone, chat, and email. The company characterizes its product design as deliberately simple and carefully crafted rather than clunky or difficult to use. Quiz Maker is a prominent part of the product portfolio. In a ProProfs customer case study, Zoho describes using Quiz Maker to create and host quizzes for remote attendees. The case study says the tool was easy to use, supported question-bank creation and interface-based configuration, and generated reports. It also highlights instant results and e-certificates. This customer account illustrates the product’s use for online assessments, but does not establish when Quiz Maker or the company launched. The current portfolio presented in the supplied homepage and products page covers learning and development, customer support and experience, and customer growth. Named products include Training Maker, Quiz Maker, PeopleGoal, Project, CourseNinja, Help Desk, Live Chat, Knowledge Base, Survey Maker, Qualaroo, BIGContacts, Picreel, and WebinarNinja. ProProfs groups offerings into connected suites for customer support, employee learning and performance, and customer growth. Its homepage also describes AI-powered tools and AI-assisted learning and support. The supplied sources do not provide dates for these portfolio changes, acquisitions, or product launches, and do not identify a parent company or owner.

• Company presents its learning, support, and growth software portfolio as connected suites

• Zoho customer case study documents use of ProProfs Quiz Maker

A provider of easy-to-use, connected software for employee learning and development, customer support, and customer growth, differentiated in its own messaging by human customer support and a focus on delightful user experiences.

• Quiz Maker

  A tool for creating or taking quizzes; a Zoho case study describes its use to host remote quizzes and provide instant results, e-certificates, and reports.

• Training Maker

  Training software presented as an AI LMS for training employees.

• Knowledge Base

  An AI help center for teams.

• Help Desk

  Customer-support software for ticketing, chat, and help-center functions.

• Live Chat

  A live support offering combining human support and AI agents.

• Survey Maker

  Tools for surveys, forms, NPS, and customer experience.

• PeopleGoal

  A tool for managing employee performance and goals.

• Project

  A tool for tracking projects, tasks, and time.

• CourseNinja

  A tool for teaching live training courses.

• Qualaroo

  A tool for surveying website or app visitors in context.

• BIGContacts

  CRM software for managing customers, contacts, and follow-ups.

• Picreel

  A popup tool intended to convert website visitors with offers.

• WebinarNinja

  Webinar software for engaging customers and growing sales.

• Emphasis on human customer supportOther

• Development of connected product suites and AI-enabled toolsOther

• 2021.03.20

  Reported2021.03.20

  ProProfs announces acquisition of Picreel[5]ProProfs 宣布收购 Picreelprweb.com

  ProProfs announced that it had acquired Picreel, a conversion optimization software business.

• 2020.02.29

  Reported2020.02.29

  ProProfs announces acquisition of Qualaroo[6]ProProfs宣布收购Qualarooprweb.com

  ProProfs announced that it had acquired Qualaroo, a survey software provider, adding Qualaroo's in-context survey functionality to its software suite.

Read more

1. 1ProProfs: SaaS Software for Training, Customer Support & Moreproprofs.com
2. 2ProProfs - Delightfully Smart Toolsproprofs.com
3. 3Customer Support & Training Products by ProProfsproprofs.com
4. 4Zoho Uses ProProfs Quiz Software to Create Quizzes with Instant Resultsproprofs.com
5. 5ProProfs 宣布收购 Picreelprweb.com
6. 6ProProfs宣布收购Qualarooprweb.com