Puzzel A/S

Puzzel is a company that started in Norway in 1998 with the ambition to become Europe's leading provider of CX solutions. It offers an AI-native CX ecosystem that includes a contact centre platform and AI-powered tools like Live Summary. The company emphasizes Nordic values of simplicity, trust, and innovation.

Puzzel started in Norway in 1998 with the ambition to become Europe's leading provider of CX solutions. Over time, its contact centre solution evolved into a powerful CX ecosystem.

AI-native CX ecosystem, modular and future-ready, built on Nordic simplicity.

• Puzzel Contact Centre

  A contact centre built for how customer service really works, bringing every channel, customer, and agent together in one AI-native solution.

• Live Summary

  Real-time AI call summaries that cut down on manual admin and give agents more time to support customers.

• 2021.02.02

  Reported2021.02.02

  Puzzel appoints Frederic Laziou as CEO[5]Puzzel 任命 Frederic Laziou 为首席执行官finanznachrichten.de

  Puzzel announced the appointment of Frederic Laziou as its new CEO.

• 2019.12.09

  Reported2019.12.09

  Puzzel acquires Logicalware[6]Puzzel收购Logicalwarecontact-centres.com

  Puzzel announced its acquisition of Logicalware, a provider of email automation and customer service software. Logicalware will be merged with Puzzel to strengthen its CCaaS offering.

Read more

1. 1AI-Powered CX Ecosystem | Deliver Faster Human Service | Puzzelpuzzel.com
2. 2About us. We’re changing the world of CX | Puzzelpuzzel.com
3. 3Live Summary | Real-time AI call summaries for contact centres | Puzzelpuzzel.com
4. 4Cloud Contact Centre Platform [Contact Centre Solution] | Puzzelpuzzel.com
5. 5Puzzel 任命 Frederic Laziou 为首席执行官finanznachrichten.de
6. 6Puzzel收购Logicalwarecontact-centres.com
7. 7Puzzel acquires Logicalware customer engagement platform to enhance customer service portfolio - Directors Club Newsdirectorsclub.news