Remedy
Remedy Corporation was an American enterprise software company best known for the Action Request System and the IT service-management business that became part of BMC Software.
Last updated August 31, 2026
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Overview
Remedy Corporation was an American enterprise software company established in 1990 by Doug Mueller, Dave Mahler, and Larry Garlick. Its principal product was the Action Request System, commonly known as Remedy AR System, a platform for building and operating service-management applications. The system enabled organizations to define structured requests, workflows, approvals, records, and operational processes, making it applicable to help desks and broader information-technology service management. Remedy also developed and marketed applications built on or around that platform. The company became one of the prominent early vendors in IT service-management software. Its growth reflected the increasing need among large organizations to formalize technical support, incident handling, asset-related processes, and other internal service operations. Rather than being limited to a single help-desk application, Remedy’s platform-oriented approach allowed customers to configure applications and processes for their own operating requirements. The available reference material identifies the Action Request System as the company’s defining product but does not provide a complete catalog of the applications sold during the company’s independent period. Remedy became a public company in 1995. In 1996, Business Week recognized it as the number-one Top Hot Growth Company in America, an indication of the visibility it had achieved during the expansion of enterprise software and IT service-management markets. The company remained independent until 2001, when competing software company Peregrine Systems acquired it in a transaction reported as involving $1.2 billion in cash and stock. Peregrine Systems and its wholly owned subsidiary Peregrine Remedy, Inc. later entered voluntary Chapter 11 protection on September 22, 2002. The filing followed accounting irregularities at Peregrine Systems. Approximately two months later, Peregrine sold the Remedy business unit to BMC Software. Remedy subsequently operated under the name Remedy, a BMC Software Company, before being incorporated into BMC’s Service Management Business Unit in 2004. Accordingly, Remedy is no longer an independent software corporation in the sense described for its 1990s period. Its commercial legacy continues through BMC’s service-management activities and the Remedy product heritage. The source material does not establish a separate current corporate headquarters, ownership structure beyond BMC Software, or a current standalone public listing for the Remedy name.
History
Remedy Corporation was founded in 1990 by Doug Mueller, Dave Mahler, and Larry Garlick. The company entered the enterprise software market with the Action Request System, a platform designed to organize requests and operational workflows. Its capabilities supported service-desk and IT-support activities while also allowing organizations to create or configure additional applications. This platform-centered model distinguished Remedy from a narrowly defined help-desk product because customers could use structured records, processes, and workflow logic across a range of service operations. During the 1990s, Remedy became an important name in IT service-management software. The market was developing as large organizations sought more formal methods for recording incidents, assigning work, tracking requests, and managing internal technology services. Remedy’s software addressed these needs through a configurable enterprise system and applications built for service-management use. The available historical material does not provide a full chronology of individual application releases, customer deployments, or geographic expansion, but it identifies the Action Request System as the company’s central technology and describes Remedy as one of the oldest and largest names in IT service-management software. Larry Garlick served as chief executive officer until 2001. Remedy became publicly listed in 1995, marking a transition from a privately held software venture to a public enterprise. In 1996, Business Week selected it as the number-one Top Hot Growth Company in America. That recognition reflected the company’s rapid growth and the broader commercial momentum of enterprise software at the time. The company’s independent phase ended in 2001, when competitor Peregrine Systems acquired Remedy. The reported consideration was $1.2 billion in cash and stock. Remedy became part of Peregrine’s software portfolio and was also represented through the subsidiary Peregrine Remedy, Inc. Peregrine’s ownership of the business was short-lived. On September 22, 2002, Peregrine Systems and Peregrine Remedy, Inc. sought voluntary protection under Chapter 11 of the United States Bankruptcy Code. The filing followed accounting irregularities at Peregrine Systems and materially changed the ownership context for the Remedy business. About two months after the filing, BMC Software purchased the Remedy business unit from Peregrine. Under BMC, the operation was initially known as Remedy, a BMC Software Company. In 2004, BMC reorganized and renamed it as the Service Management Business Unit. This change ended Remedy’s existence as a standalone corporation while preserving the product and technology heritage within BMC’s service-management portfolio. The Remedy name therefore represents both a historical independent software company and a continuing enterprise-software product lineage associated with BMC. The available sources do not establish a separate current legal entity, independent stock listing, current executives, or a standalone corporate headquarters for Remedy.
- 2004
Integration into BMC service management
[1]The Remedy operation becomes BMC Software's Service Management Business Unit after a period as Remedy, a BMC Software Company.
- 2002
Peregrine bankruptcy and sale of Remedy
[1]Peregrine Systems and Peregrine Remedy enter Chapter 11 protection, after which BMC Software purchases the Remedy business unit.
- 2001
Acquisition by Peregrine Systems
[1]Peregrine Systems acquires Remedy in a cash-and-stock transaction reported at $1.2 billion.
- 1996
Top growth-company recognition
[1]Business Week names Remedy the number-one Top Hot Growth Company in America.
- 1995
Public listing
[1]Remedy becomes a publicly listed company.
- 1990
Remedy Corporation is founded
[1]Doug Mueller, Dave Mahler, and Larry Garlick establish Remedy Corporation as an enterprise software company.
Products and positioning
Enterprise software for configurable IT service management, service desks, workflow automation, and structured handling of operational requests.
IT service-management platform
Action Request System
The Action Request System, commonly called Remedy AR System, was Remedy Corporation's core enterprise software platform. It provided a structured way to capture requests, maintain records, route work, and implement workflows for service and operational processes. The platform supported the company's service-management applications and could be adapted to organizational requirements. It is the principal product associated with Remedy's independent corporate history and the foundation of the product lineage later carried into BMC Software's service-management business.
Enterprise applications
Remedy service-management applications
Remedy produced applications built on or associated with the Action Request System. These applications addressed service-desk and broader IT service-management processes, using structured requests and workflow automation to help organizations manage internal technology services. The available reference material does not identify a complete list of application names or individual release dates, so this entry describes the product family at a general level.
Controversies
Brand decisions
2004
Integration into BMC's Service Management Business UnitStrategyBackground
Following BMC Software's acquisition of the business, the Remedy operation was no longer managed as an independent company.
Action taken
BMC changed the operating identity from Remedy, a BMC Software Company, to its Service Management Business Unit.
Aftermath
The Remedy brand and technology became part of BMC's broader service-management organization.
2002
BMC Software purchases the Remedy businessM&ABackground
Peregrine Systems and Peregrine Remedy entered Chapter 11 protection after accounting irregularities at Peregrine Systems.
Action taken
BMC Software acquired the Remedy business unit from Peregrine.
Aftermath
The business first operated as Remedy, a BMC Software Company, and was later incorporated into BMC's Service Management Business Unit.
2001
Sale to Peregrine SystemsM&ABackground
Remedy had grown into a prominent IT service-management software company and was acquired by competing software vendor Peregrine Systems.
Action taken
Peregrine Systems purchased Remedy for reported consideration of $1.2 billion in cash and stock.
Aftermath
Remedy operated within Peregrine's portfolio until Peregrine's 2002 bankruptcy proceedings led to a subsequent sale to BMC Software.
Reported acquisition consideration. $1.2 billion in cash and stock (2001)
Recent events
Reported
Remedy and Tencent announce Vanguard partnership[2]
Remedy announced a long-term partnership with Tencent on Vanguard, a cooperative multiplayer title. Tencent is to support Remedy internationally and lead operations in Asia and mobile markets.
Reported
Remedy beverages launch in Target stores and online[3]
Remedy launched its fermented beverages in more than 245 Target stores in California, Florida, Washington, Minnesota, and Colorado, with availability also through Target.com. The beverages were available from October 19, 2021.
Reported
Remedy announces Control Ultimate Edition release plans for next-generation consoles[4]
Remedy confirmed that Control Ultimate Edition would be released digitally on PlayStation 5 and Xbox Series X/S in February 2021, with a physical edition planned for the following month.
Sources4 sources
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