Servpro
A North American franchisor of residential and commercial fire, water, mold, storm, and disaster restoration services.
Last updated August 22, 2026
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Overview
Servpro is a privately held franchising company focused on cleaning, remediation, restoration, and reconstruction after property damage. Its franchise network serves homeowners, businesses, property managers, insurers, government agencies, and other institutional customers in the United States and Canada. The company’s principal service areas include water damage extraction and drying, fire and smoke cleanup, mold remediation, storm response, contents cleaning, and repair or reconstruction of affected buildings. Individual franchisees may also provide specialty services such as biohazard cleanup, document restoration, electronics restoration, textile and dry-cleaning services, and related construction work. Ted and Doris Isaacson established the business in Sacramento, California, in 1967. The company initially operated as a painting business, but the founders’ experience in cleaning and restoration led them to develop a specialized restoration model. Servpro sold its first franchise in 1969, beginning the network-based approach that became central to the brand. Rather than maintaining a wholly company-operated field organization, Servpro combines a national brand, operating systems, training, marketing, and coordination capabilities with locally owned and operated franchise businesses. A major expansion came in 1979, when Servpro acquired the Domesticare Division of Bristol-Myers and its 175 franchises. This transaction accelerated the company’s development as a national restoration franchisor. Servpro moved its corporate headquarters from Sacramento to Gallatin, Tennessee, in 1988. At the time of the relocation, the system had 647 franchises. The company sold its 1,000th franchise in 2000, reflecting the continued expansion of its local-service network. Servpro has also invested in corporate facilities to support franchise operations, training, administration, and disaster-response coordination. Its headquarters moved into a 140,000-square-foot facility in 2005, which was expanded to approximately 200,000 square feet in 2014. The brand’s franchise structure allows local teams to respond to ordinary household and commercial losses while also giving the wider system the ability to organize resources for large-scale catastrophes. Servpro has been involved in response and restoration work following disasters including Hurricane Katrina, Hurricane Ike, the 2010 Tennessee floods, and Hurricane Sandy. In March 2019, Blackstone acquired a majority stake in Servpro Industries, LLC. The transaction was reported by The Wall Street Journal as exceeding $1 billion, although the company remains privately held and the Isaacson family continued to hold a minority interest. By 2024, the system comprised approximately 2,250 franchises in the United States and Canada. Servpro’s current positioning centers on rapid emergency response, local availability, standardized restoration expertise, and the ability to coordinate residential, commercial, and large-loss recovery work through a nationwide franchise network.
History
Servpro began in 1967 in Sacramento, California, when Ted and Doris Isaacson launched a painting business that drew on their background in cleaning and restoration. The company gradually shifted from painting toward specialized property cleanup and restoration. This change created the basis for a scalable franchise model in which independently operated local businesses could deliver restoration work under a common brand and operating system. The first Servpro franchise was sold in 1969. Franchising enabled the company to expand beyond its original market while maintaining a recognizable national identity and shared service standards. In 1979, Servpro acquired Bristol-Myers' Domesticare Division together with 175 franchises. The acquisition materially expanded the network and helped establish Servpro as a national franchisor rather than a small regional operator. Servpro relocated its corporate headquarters from Sacramento to Gallatin, Tennessee, in 1988. The system had 647 franchises at the time of the move. Expansion continued through the 1990s, and the company sold its 1,000th franchise in 2000. As the network grew, the company developed greater capacity to support franchisees, coordinate marketing and training, and organize responses to complex losses affecting multiple properties or large commercial sites. The company expanded its corporate facilities in response to this growth. A 140,000-square-foot headquarters facility was established in 2005 and later expanded to approximately 200,000 square feet in 2014. The facilities supported the administrative and operational infrastructure behind Servpro's franchise network. Large-scale disaster response became an important part of the company's operating identity. Although field work is performed through many local franchise businesses, the national system can coordinate resources for major events. Servpro was involved in cleanup, drainage, restoration, and reconstruction activities following Hurricane Katrina in 2005, Hurricane Ike in 2008, the 2010 Tennessee floods, and Hurricane Sandy in 2012. These events illustrated the dual nature of the business: local franchisees handle routine residential and commercial losses, while the broader network can mobilize for widespread disasters and large institutional contracts. In March 2019, Blackstone acquired a majority stake in Servpro Industries, LLC. The Isaacson family reinvested in the business and retained minority ownership. The transaction changed the company's ownership structure without converting it into a publicly listed company. Servpro remained a private franchisor focused on restoration and remediation services. By 2024, Servpro consisted of approximately 2,250 franchises in the United States and Canada. Its service portfolio included water, fire, mold, storm, and other disaster restoration work, with additional specialty offerings available through some franchise locations. The brand continues to operate as a national platform that combines local emergency service delivery with centralized franchise support and large-loss coordination.
- 2024
Network reaches approximately 2,250 franchises
[1]Servpro is reported to have approximately 2,250 franchises operating in the United States and Canada.
- 2019
Blackstone acquires majority ownership
[1]Blackstone acquires a majority stake in Servpro Industries, while the Isaacson family retains minority ownership.
- 2014
Headquarters facility expands
[1]The Gallatin headquarters is expanded to approximately 200,000 square feet to support continued growth.
- 2005
New headquarters facility opens
[1]Servpro moves into a headquarters facility measuring approximately 140,000 square feet.
- 2000
1,000th franchise is sold
[1]Servpro sells its 1,000th franchise, marking a major stage in the expansion of its franchising model.
- 1988
Headquarters moves to Gallatin
[1]The corporate headquarters relocates from Sacramento to Gallatin, Tennessee, when the system has 647 franchises.
- 1979
Domesticare Division acquisition
[1]Servpro acquires the Bristol-Myers Domesticare Division and its 175 franchises, accelerating national network growth.
- 1969
First franchise is sold
[1]Servpro begins expanding through franchising, creating the foundation for its national and later North American network.
- 1967
Servpro is founded in Sacramento
[1]Ted and Doris Isaacson establish the business in Sacramento, California, initially operating as a painting company.
Products and positioning
A professional, response-oriented restoration franchise network positioned around rapid emergency assistance, local service availability, standardized operating capabilities, and nationwide coordination for large losses.
Property restoration
Water Damage Restoration
Servpro franchisees provide emergency water extraction, drying, cleaning, and restoration after leaks, floods, plumbing failures, appliance incidents, and other water-related property damage. Work may include moisture assessment, removal of affected materials, treatment of contents, and repair or reconstruction. Availability and exact procedures can vary by franchise location.
Property restoration
Fire and Smoke Damage Restoration
Fire restoration services address damage caused by flames, smoke, soot, and firefighting water. Local Servpro businesses may clean structures and contents, remove odors, stabilize affected areas, and coordinate repairs or reconstruction. The offering is designed for both residential and commercial properties after a fire or related loss.
Environmental cleanup
Mold Remediation
Mold-related services include assessment, containment, removal of affected materials, cleaning, drying, and restoration of areas impacted by microbial growth. Servpro presents mold cleanup as part of its broader property-restoration portfolio, often connected to water intrusion or elevated moisture.
Disaster recovery
Storm and Disaster Restoration
The franchise system responds to storm, flood, hurricane, and other widespread disasters. Services can include water removal, structural drying, fire and smoke cleanup, debris-related work, contents handling, repairs, and reconstruction. The national network is intended to supplement local franchise capacity during large-loss events.
Commercial property services
Commercial Restoration
Commercial services support offices, retail locations, industrial properties, institutions, and other business premises after fire, water, mold, storm, or other damage. Depending on the franchise, work may include emergency stabilization, cleaning, contents restoration, repairs, reconstruction, and coordination with property owners, insurers, or facility managers.
Specialty cleanup and restoration
Specialty Restoration Services
Some Servpro franchisees offer specialized services beyond core building restoration, including biohazard cleanup, document restoration, electronics restoration, dry cleaning, and related contents services. These offerings are not necessarily available from every franchise and may be delivered according to local capabilities.
Brand decisions
2019
Blackstone acquires majority stakeM&ABackground
Servpro had developed into a large private franchising system serving restoration and disaster-recovery markets.
Action taken
Blackstone acquired a majority stake in Servpro Industries, LLC, while the Isaacson family reinvested and retained minority ownership.
Aftermath
Servpro remained privately held under a majority financial sponsor ownership structure.
Reported transaction value. More than US$1 billion (2019 transaction)
2014
Expand Gallatin headquartersStrategyBackground
Servpro continued to enlarge its franchise system and corporate support operations.
Action taken
The company expanded its headquarters facility from approximately 140,000 to approximately 200,000 square feet.
Aftermath
The larger facility provided additional capacity for the company's growing national franchise platform.
2005
Expand corporate operating infrastructureStrategyBackground
Continued franchise growth increased the need for corporate administrative, training, and support capacity.
Action taken
Servpro established a headquarters facility of approximately 140,000 square feet.
Aftermath
The facility was later expanded to approximately 200,000 square feet in 2014.
1988
Relocate corporate headquarters to TennesseeStrategyBackground
Servpro's expanding franchise network required a corporate base capable of supporting a larger national operation.
Action taken
The company moved its headquarters from Sacramento, California, to Gallatin, Tennessee.
Aftermath
The move established Gallatin as the company's long-term headquarters and occurred when the system had 647 franchises.
1979
Acquire the Domesticare franchise networkM&ABackground
Servpro was seeking to build a larger national franchising platform in cleanup and restoration services.
Action taken
The company acquired Bristol-Myers' Domesticare Division and its 175 franchises.
Aftermath
The acquisition accelerated Servpro's expansion and strengthened its position as a national restoration franchisor.
Recent events
Reported
SERVPRO unveils brand refresh and updated logo[3]
SERVPRO unveiled a brand refresh featuring logo changes and significant website updates, including a new look and feel.
Reported
SERVPRO announces “There's a PRO for That” campaign[3]
SERVPRO announced its “There's a PRO for That” advertising campaign, which was scheduled to launch on November 1 and would feature national broadcast TV, online video, social media and website content.
Reported
SERVPRO of Wichita Falls earns chairman’s bronze award[4]
SERVPRO of Wichita Falls earned the chairman’s bronze award for being a top-performing franchise at SERVPRO’s annual convention, held July 19–23.
Sources4 sources
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