SysAid Technologies

SysAid Technologies is an Israeli software company focused on IT service management (ITSM) and help desk applications. The company was founded in 2002 by Israel Lifshitz, who had also founded NUBO Software, and initially operated under the name Ilient. Its principal offering is a software platform designed to help organizations manage internal technology-support operations, including the handling of service requests and IT help desk work. The company is headquartered in Airport City, near Tel Aviv, Israel. It expanded its physical presence internationally during the early 2010s, opening an additional office in Sydney, Australia, in June 2010 and another office in Brazil in May 2012. These locations supported the company’s international activity beyond Israel and reflected its effort to serve customers across multiple regions. SysAid’s software has been associated with organizations in a broad range of industries. By 2011, the company stated that its products were being used by more than 100,000 organizations worldwide, with reported customer sectors including healthcare, retail, education, financial services, manufacturing, aviation, and food and beverage. The available reference material does not provide a detailed breakdown of the customer base, product editions, revenue, ownership structure, or current executive leadership. The company’s market role is that of a specialist enterprise software provider rather than a consumer-facing technology brand. Its products are intended to centralize and organize IT support activities, allowing organizations to operate a formal service desk and manage technology-related requests. The company remains privately owned according to the referenced material. Its current product portfolio, corporate structure, and leadership should be verified against current company sources because the available encyclopedia reference is limited.

SysAid Technologies was established in 2002 by Israel Lifshitz, who was also identified as the founder of NUBO Software. The business was formerly known as Ilient and developed software for IT service management and help desk operations. Its central product category is software that supports the organization and administration of internal IT support services. The company’s headquarters were established in Airport City, Israel, near Tel Aviv. During the following decade, SysAid expanded its international footprint. In June 2010, it opened an additional office in Sydney, Australia. In May 2012, it opened another office in Brazil, extending its presence into South America. These offices complemented the company’s Israeli base and supported its international customer operations. By 2011, SysAid products were reported to be used by more than 100,000 organizations worldwide. The reported customer industries included healthcare, retail, education, financial services, manufacturing, aviation, and food and beverage. This breadth indicates that the company’s software was positioned as a cross-industry IT operations product rather than a tool limited to one vertical market. The available reference material describes SysAid as privately owned and does not document a public listing, acquisition, revenue history, major product renamings, or changes in control. It also does not provide a complete chronology of product releases or a current list of executives. Accordingly, the documented history is strongest for the company’s founding, former name, office expansion, and reported international adoption. Further details about its later development and present-day product strategy require verification from current company disclosures.

• 2012

  Brazil office opened

  [1]SysAid Technologiesen.wikipedia.org

  SysAid opened an office in Brazil in May, establishing an additional South American presence.

• 2011

  Reported global adoption

  [1]SysAid Technologiesen.wikipedia.org

  The company reported that its products were being used by more than 100,000 organizations worldwide across industries including healthcare, retail, education, financial services, manufacturing, aviation, and food and beverage.

• 2010

  Sydney office opened

  [1]SysAid Technologiesen.wikipedia.org

  SysAid opened an additional office in Sydney, Australia, in June as part of its international expansion.

• 2002

  Company founded

  [1]SysAid Technologiesen.wikipedia.org

  Israel Lifshitz founded the company, which was formerly known as Ilient, to develop and provide IT service management software.

A specialist IT service management and help desk software provider serving organizations across multiple industries and international markets.

• IT service management software

  SysAid IT Service Management platform

  SysAid’s principal product is an IT service management and help desk software system. It is intended to support organizational IT service operations by providing a structured environment for handling internal technology-support work and service requests. The available reference material identifies this platform as the company’s main product but does not specify the full current feature set, editions, deployment model, or release history.

1. 1SysAid Technologiesen.wikipedia.org