Talkdesk

Talkdesk describes itself as building the future of CX through Customer Experience Automation (CXA), a platform that uses a network of specialized AI agents to do the work of customer service, sales, and support. The company states it was founded to disrupt the legacy contact center market, started in the cloud, embraced AI early, and scaled fast, helping thousands of enterprises modernize their CX operations. Talkdesk was launched in 2011 by Tiago Paiva, who serves as CEO and Founder. The company says it supports leading brands in financial services, healthcare, retail, and government.

Talkdesk was launched in 2011 by Tiago Paiva after he won a hackathon, according to the company's leadership page. The company states it was founded to disrupt the legacy contact center market, started in the cloud, embraced AI early, and scaled fast, helping thousands of enterprises modernize their CX operations. Talkdesk describes Customer Experience Automation (CXA) as the result of more than a decade of relentless innovation and the next chapter in its evolution.

Customer Experience Automation (CXA) platform using a network of specialized AI agents, with humans focused on judgment and empathy.

• 2021.11.18

  Reported2021.11.18

  Ada partners with Talkdesk on contact-center integration[5]Ada 与 Talkdesk 合作拓展联络中心集成prnewswire.com

  Ada announced a partnership with contact-center platform Talkdesk to expand handoff use cases from email tickets and live chat to the contact center.

• 2021.11.02

  Reported2021.11.02

  Zappix and Talkdesk expand partnership[6]Zappix 与 Talkdesk 扩大合作prweb.com

  Zappix announced an expanded partnership with Talkdesk to offer integrated self-service solutions for Talkdesk customers, combining Talkdesk's cloud-based contact center platform with Zappix visual self-service solutions.

• 2021.04.06

  Reported2021.04.06

  Talkdesk announces Talkdesk Vacation Now availability[7]Talkdesk 宣布 Talkdesk Vacation Now 上线finanznachrichten.de

  Talkdesk announced the availability of Talkdesk Vacation Now, a cloud-based contact center solution for travel and hospitality companies. Talkdesk said it provides the package free for 90 days to companies that sign up before September 1, 2021.

• 2020.07.23

  Reported2020.07.23

  Talkdesk raises $143 million in Series C funding[8]Talkdesk完成1.43亿美元C轮融资finanznachrichten.de

  Talkdesk announced that it raised $143 million in Series C funding from new and existing investors, bringing its valuation to more than $3 billion.

• 2019.10.17

  Reported2019.10.17

  Claro Enterprise Solutions and Talkdesk partner to resell contact center offerings[9]Claro Enterprise Solutions 与 Talkdesk 合作转售联络中心产品prnewswire.com

  Claro Enterprise Solutions and Talkdesk announced a partnership under which Claro Enterprise Solutions will resell Talkdesk's omnichannel contact center solutions.

Read more

1. 1AI Customer Experience Automation Solutions | Contact Center Software | Talkdesktalkdesk.com
2. 2About | Talkdesktalkdesk.com
3. 3CX Innovators Awards | Talkdesktalkdesk.com
4. 4Meet the Talkdesk Leadership - Driving Innovation in CX | Talkdesktalkdesk.com
5. 5Ada 与 Talkdesk 合作拓展联络中心集成prnewswire.com
6. 6Zappix 与 Talkdesk 扩大合作prweb.com
7. 7Talkdesk 宣布 Talkdesk Vacation Now 上线finanznachrichten.de
8. 8Talkdesk完成1.43亿美元C轮融资finanznachrichten.de
9. 9Claro Enterprise Solutions 与 Talkdesk 合作转售联络中心产品prnewswire.com