TOPdesk

TOPdesk is a privately held Dutch software company headquartered in Delft that develops and supplies service management software. Its roots date to 1993, when Frank Droogsma and Wolter Smit began developing an application called TOPdesk while working as developers at OGD IT services. The initial work was carried out in an attic in Delft and was aimed primarily at information-technology service management. In 1997, the activity was separated from OGD and TOPdesk became an independent company, moving into a larger office as its customer and development operations expanded. The company’s original focus was IT service management, including the organization of service requests, incidents and internal support processes. Over time, its scope broadened beyond traditional IT departments. TOPdesk positioned its platform for shared services and Enterprise Service Management, allowing organizations to manage service processes across functions rather than limiting the software to information technology. The company has particularly emphasized medium-sized and large organizations, as well as nonprofit and public-sector institutions. Its stated customer focus includes healthcare, higher education and national government environments, where structured workflows, service catalogs and internal support operations are important. International expansion began with the opening of a German branch in Kaiserslautern in 2004. Additional offices followed in London in 2005, Antwerp in 2007, Budapest in 2009, São Paulo in 2013, and locations in the United States and Canada in 2015. TOPdesk also expanded in the United Kingdom through a Manchester office in 2015. In 2017, it opened an office in Oslo and established a second Dutch location in Tilburg dedicated to software development. The company entered Denmark in 2012 through the acquisition of Aventor, described as its first acquisition of an existing company and competitor; a branch was opened in Ballerup following that transaction. Charleroi is also identified among the company’s international locations. TOPdesk operates through a distributed international organization serving customers in multiple countries. The company has been described as having more than 700 employees and branches in more than eight countries, although the available reference does not provide a date for those figures. Its growth model has combined organic international expansion, product development and at least one acquisition. In 2015, TOPdesk received third place in a Dutch best-employer ranking. The available reference material does not establish a public listing, a parent corporation, a current chief executive, or a separate legal owner. TOPdesk remains an active service-management software brand with an identity centered on practical service delivery, cross-departmental process management and support for organizations with complex internal service needs.

TOPdesk originated in Delft, Netherlands, in 1993. Frank Droogsma and Wolter Smit were working as developers at OGD IT services when they began creating an application for service management. The early development took place in an attic and centered on the needs of IT support organizations. The application was called TOPdesk, and its development eventually led to the creation of a standalone company. In 1997, TOPdesk separated from OGD and became an independent business. It moved into a larger office as it developed its own commercial and operational identity. The company initially concentrated on IT service management, but its software and market strategy later extended to broader service processes. TOPdesk came to address shared services and Enterprise Service Management in addition to conventional IT help-desk and service-desk use cases. Its target audience has included medium-sized and large companies, nonprofit organizations, healthcare institutions, higher-education organizations and government bodies. The first international branch opened in Kaiserslautern, Germany, in 2004. Expansion continued with offices in London in 2005, Antwerp in 2007 and Budapest in 2009. In 2012, TOPdesk entered Denmark by acquiring Aventor, an existing company and competitor. This was described as TOPdesk’s first acquisition. A branch was subsequently established in Ballerup. The company later opened a São Paulo office in 2013, followed by locations in Orlando and Richmond Hill in 2015. A Manchester office was also opened in 2015, extending TOPdesk’s presence in the United Kingdom beyond London. In the Netherlands, TOPdesk opened a second office in Tilburg in 2017. That location was dedicated specifically to software development, complementing the company’s Delft base. The same year, it opened an office in Oslo, Norway. Charleroi is also listed among the company’s locations. Through these offices and branches, TOPdesk built an international operating footprint while retaining its Dutch origins. The company has been described as employing more than 700 people and maintaining branches in more than eight countries, although the reference does not date those figures. In 2015, TOPdesk received third place in a Dutch best-employer award or ranking. The available material does not identify a current executive roster, financial results, public-market listing or parent company. Its documented development is primarily a progression from a locally developed IT service-management application into an international service-management software business serving both IT and non-IT organizational functions.

• 2017

  Tilburg development office and Oslo branch

  [1]TOPdesken.wikipedia.org

  TOPdesk opened a Tilburg office dedicated to software development and an office in Oslo, Norway.

• 2015

  North American and UK expansion

  [1]TOPdesken.wikipedia.org

  TOPdesk opened locations in Orlando, Richmond Hill and Manchester, expanding its presence in the United States, Canada and the United Kingdom.

• 2015

  Dutch employer recognition

  [1]TOPdesken.wikipedia.org

  The company received third place in a Dutch best-employer ranking.

• 2012

  Entry into Denmark through Aventor acquisition

  [1]TOPdesken.wikipedia.org

  TOPdesk acquired Aventor, described as its first acquisition of an existing company and competitor, and opened a branch in Ballerup.

• 2004

  First international branch opens in Germany

  [1]TOPdesken.wikipedia.org

  TOPdesk opened its first foreign branch in Kaiserslautern, Germany.

• 1997

  TOPdesk becomes an independent company

  [1]TOPdesken.wikipedia.org

  TOPdesk separated from OGD IT services and moved into a larger office as a standalone software company.

• 1993

  Initial TOPdesk application development

  [1]TOPdesken.wikipedia.org

  Frank Droogsma and Wolter Smit began developing the TOPdesk application in Delft while working as developers at OGD IT services.

A service management software provider focused on medium-sized and large organizations, nonprofit institutions, healthcare, higher education and government. The brand has expanded from IT service management into shared services and Enterprise Service Management.

• Service management software · 1993

  TOPdesk service management platform

  TOPdesk’s core software offering began as an IT service management application and developed into a broader service management platform. It is intended to help organizations structure internal support and service processes. The platform’s scope extends beyond traditional IT service desks to shared services and Enterprise Service Management, supporting use across departments and in sectors such as healthcare, higher education, government, nonprofit organizations and larger businesses.

• 2017

  Creation of a dedicated Tilburg development officeStrategy

  Background

  TOPdesk expanded its Dutch operating structure while continuing to develop its service management software.

  Action taken

  The company opened a second Dutch office in Tilburg focused exclusively on software development.

  Aftermath

  The Tilburg location complemented the company’s Delft base and supported continued product development.

  Source

• 2012

  Acquisition of AventorM&A

  Background

  TOPdesk sought to expand into Denmark and acquired Aventor, an existing company and competitor.

  Action taken

  TOPdesk acquired Aventor and opened a branch in Ballerup, Denmark.

  Aftermath

  The transaction was identified as TOPdesk’s first acquisition and extended its international presence.

  Source

• 2021.02.16

  Reported2021.02.16

  TOPdesk receives TrustRadius TRUE certification[2]TOPdesk获TrustRadius TRUE认证prnewswire.com

  TrustRadius recognized TOPdesk with its TRUE certification designation for a second consecutive year, citing its approach to managing customer reviews.

• 2020.12.11

  Reported2020.12.11

  TOPdesk receives 2020 Tech Cares Award[3]TOPdesk获得2020年Tech Cares奖prnewswire.com

  TrustRadius recognized TOPdesk with a 2020 Tech Cares Award for supporting clients, communities served, and employees during the COVID-19 pandemic.

• 2020.05.28

  Reported2020.05.28

  TOPdesk wins 2020 TrustRadius Top Rated Award[4]TOPdesk获得TrustRadius 2020年度Top Rated奖prnewswire.com

  TrustRadius recognized TOPdesk with a 2020 Top Rated Award in the IT Service Management software category.

Read more

1. 1TOPdesken.wikipedia.org
2. 2TOPdesk获TrustRadius TRUE认证prnewswire.com
3. 3TOPdesk获得2020年Tech Cares奖prnewswire.com
4. 4TOPdesk获得TrustRadius 2020年度Top Rated奖prnewswire.com
5. 5TOPdesk Earns 2021 Top Rated Award From TrustRadiusprnewswire.com
6. 6TOPdesk Receives 2021 "Best Customer Support" and "Best Usability" Awards From TrustRadiusprnewswire.com
7. 7TOPdesk Receives 2021 "Tech Cares" Award From TrustRadiusprnewswire.com