Recent events
Recent events tied to this brand in public sources.
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2020
United makes Agent on Demand available at two airport hubs
United Airlines' Agent on Demand virtual customer-service service is available at Chicago O'Hare and Houston's George Bush International Airports, with rollout to other hubs planned by year-end.
2020
United launches Agent on Demand service
United introduced Agent on Demand, a virtual customer-service platform that lets passengers connect with live agents by phone, text, or video at its hubs. The service was available at Chicago O'Hare and Houston's George Bush International Airports, with rollout to the airline's other hubs planned by the end of 2020.
2020
CheapOair and United launch NDC partnership
CheapOair and United Airlines announced an NDC partnership that gives CheapOair access to United's retail platform and ancillary offerings for customers booking on CheapOair.
2020
United faces lawsuit over age-restricted fare discount
Customers filed a lawsuit against United Airlines alleging that they were excluded from a 10% promotion for travelers aged 18 to 22 because of their age. The suit alleges violations of California anti-discrimination law and seeks class-action status.
2020
Avianca secures bankruptcy-loan financing
Avianca lined up a $2 billion bankruptcy-loan package to finance its Chapter 11 stay, with funding sourced from investors and lenders including United Airlines.
2020
United launches Map Search flight-search feature
United Airlines rolled out an interactive Map Search feature on United.com, developed in collaboration with Google, enabling customers to search, compare and purchase flights using a map-based interface.
2020
United Airlines sued over sports charter flight staffing
Two veteran United Airlines flight attendants sued the airline, alleging that it staffed professional sports charter flights with young, blond crew members and excluded them from those shifts based on race and physical attributes.
2020
United Airlines lowers third-quarter capacity and passenger revenue outlook
United Airlines lowered its scheduled-capacity and passenger-revenue guidance for the third quarter, projecting year-over-year declines of approximately 70% and 85%, respectively.
2020
United Airlines appoints Mike Hanna as senior vice president of airport operations
United Airlines appointed Mike Hanna as senior vice president of airport operations, where he will oversee worldwide airport operations, including United Ground Express.
2020
United Airlines announces permanent U.S. change-fee waiver
United Airlines CEO Scott Kirby announced that the airline would permanently waive change fees for travel within the United States, with an exception for its cheapest flights.
2020
Sabre achieves IATA NDC Level 4 certification
Sabre, collaborating with Flight Centre Travel Group and United Airlines, achieved Level 4 certification as an aggregator under IATA’s NDC Certification Program.
2020
EEOC sues United Airlines over pilot’s recovery-program choice
The U.S. Equal Employment Opportunity Commission filed a lawsuit accusing United Airlines of discrimination after the airline allegedly required a pilot with alcoholism to attend Alcoholics Anonymous meetings despite his objection to their religious nature, and did not allow him to attend Refuge Recovery meetings instead.
2020
United warns employees of potential job cuts
United Airlines said it was warning about 36,000 frontline employees about potential job cuts as the pandemic continued to affect travel demand; the cuts were not definite.
2020
United announces pricing and upsize of MileagePlus notes offering
United announced the pricing and upsize of a previously announced private offering by its MileagePlus subsidiaries. The offering comprises $3.8 billion in senior secured notes and an expected $3.0 billion term loan facility, replacing a previously announced committed term loan facility; issuance is subject to customary closing conditions.
2020
Nathan Davis Jr. sued United Airlines alleging racial profiling
Nathan Davis Jr. filed a lawsuit against United Airlines, alleging that he was racially profiled, harassed, and falsely accused of having a gun during a flight. The allegations are claims in the lawsuit, not stated findings.
2020
United secures a $5 billion loan backed by MileagePlus
United Airlines said it was using its MileagePlus frequent flyer program to back a new $5 billion loan as it sought to shore up liquidity.
2020
United collaborates with Clorox and Cleveland Clinic on CleanPlus
United Airlines brought Clorox and Cleveland Clinic into United CleanPlus: Clorox products are to be used at United hub airports, and Cleveland Clinic medical experts are to advise on protocols and related programs.
2020
United offers rebooking or travel credit after reports of crowded flights
After criticism over a crowded flight and concerns about social distancing, United said it would let customers on congested flights rebook on a different flight or receive a travel credit, starting the following week through June 30.
2020
Class-action lawsuit filed over United Airlines flight refunds
Jacob Rudolph filed a class-action lawsuit against United Airlines, alleging that the airline offered travel vouchers instead of cash refunds for coronavirus-related flight cancellations. The suit seeks refunds for passengers and damages; the allegations are not presented as a court determination.
2020
United Airlines partners with New York City to fly medical volunteers
United Airlines announced a partnership with New York City to provide free round-trip flights for medical volunteers traveling to help treat patients. The airline said it planned to expand the program to other areas.