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Urumqi Air

Controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2026

    Passenger who booked wrong flight and sought refund within 3 minutes was charged 90% fee by Urumqi Air

    A passenger said that after mistakenly booking an Urumqi Air ticket, they applied for a refund within 3 minutes but were still charged a 90% fee, and repeated requests for a full refund were rejected; the airline responded that it charged according to the refund rules for personal reasons. The Civil Aviation Administration of China requires airlines to provide free remedies for mistaken purchases. Progress: company response. Involved entity: Urumqi Air Co., Ltd. Related scope: ticket-buying passenger.

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