Urumqi Air

Urumqi Air (乌鲁木齐航空) is presented on its official website as Urumqi Air Co., Ltd. (乌鲁木齐航空有限责任公司). Its official site provides domestic flight ticket booking, ticket inquiry, and flight inquiry services, and directs customers to its WeChat public account for convenient booking and to a 24-hour booking hotline, 95334.

Urumqi Air is a Chinese airline based in Urumqi, Xinjiang. It operates as a domestic passenger carrier and is part of the HNA Group. The airline provides ticket sales through its official website, WeChat public account, and a 24-hour booking hotline. Its official website offers domestic air ticket booking, ticket inquiry, and flight inquiry services. The brand serves the Xinjiang region and connects to other domestic destinations in China.

• Domestic flight ticket booking

• Ticket inquiry

• Flight inquiry

• 2026

  Passenger who booked wrong flight and sought refund within 3 minutes was charged 90% fee by Urumqi Air

  A passenger said that after mistakenly booking an Urumqi Air ticket, they applied for a refund within 3 minutes but were still charged a 90% fee, and repeated requests for a full refund were rejected; the airline responded that it charged according to the refund rules for personal reasons. The Civil Aviation Administration of China requires airlines to provide free remedies for mistaken purchases. Progress: company response. Involved entity: Urumqi Air Co., Ltd. Related scope: ticket-buying passenger.

  Source

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• 2020.07.17

  Reported2020.07.17

  Airlines announce fee-free refunds and ticket changes for Urumqi routes[5]多家航企宣布乌鲁木齐相关航线免费退改票finance.sina.com.cn

  Juneyao Airlines, Donghai Airlines and Urumqi Air announced ticket policies waiving specified refund or change fees for eligible passengers on Urumqi-related routes. The policies applied to different ticket and travel-date conditions stated by each airline.

• 2020.02.20

  Reported2020.02.20

  Urumqi Air launches customized charter service[6]乌鲁木齐航空推出定制包机服务tech.sina.com.cn

  Urumqi Air launched a customized charter service for government and business organizations, workers returning to their workplaces, and students and teachers returning to work or school. The airline said it could tailor charter arrangements to different customer groups.

• 2020.01.07

  Reported2020.01.07

  Urumqi Air announces planned Urumqi–Lanzhou–Nha Trang charter route[7]乌鲁木齐航空宣布计划开通乌鲁木齐—兰州—芽庄旅游包机航线tech.sina.com.cn

  Urumqi Air announced that it plans to launch a charter route connecting Urumqi, Lanzhou, and Nha Trang on January 13, with the charter service expected to operate through February 18.

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1. 1乌鲁木齐航空[官方网站] – 乌鲁木齐航空有限责任公司urumqi-air.com
2. 2乌鲁木齐航空[官方网站] – 乌鲁木齐航空有限责任公司urumqi-air.com
3. 3乌鲁木齐航空[官方网站] – 乌鲁木齐航空有限责任公司urumqi-air.com
4. 4Passenger who booked wrong flight and sought refund within 3 minutes was charged 90% fee by Urumqi Airnews.qq.com
5. 5多家航企宣布乌鲁木齐相关航线免费退改票finance.sina.com.cn
6. 6乌鲁木齐航空推出定制包机服务tech.sina.com.cn
7. 7乌鲁木齐航空宣布计划开通乌鲁木齐—兰州—芽庄旅游包机航线tech.sina.com.cn