Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2020
Apple sues GEEP Canada over devices allegedly sold instead of recycled
Lawsuit filed
Apple sued GEEP Canada, a company it had hired to recycle devices. Apple alleged that GEEP stole and sold about 100,000 devices instead of recycling them. GEEP countersued, claiming three employees acted without the company’s bosses knowing; Apple disputed that account, saying the employees were senior managers.
Source excerpt
The original suit was first filed in January 2020 although it has only just been reported on.
However, Apple says those three employees were actually senior managers themselves.
Apple is reportedly suing GEEP Canada.
2020
LBT sues Apple over alleged patent infringement
Lawsuit filed
Location Based Technologies (LBT) accused Apple of infringing five patents relating to portable-device features, including technology used in iPhone and iPad. The article's internal timing conflicts with its publication date, so the event date uses the source publication date.
Source excerpt
LBT指控苹果侵犯了公司五项专利，每一项均与便携设备相关的节能功能有关。
北京时间7月2日上午消息，据科技媒体AppleInsider报道，苹果公司再次因iPhone中使用的技术面临专利诉讼。这一次发起诉讼的一方为低功耗GPS制造商Location Based Technologies （LBT）。周一，这家公司宣称苹果侵犯了PocketFinder系列产品所使用的一组发明专利。
2020
Users report problems after macOS Catalina 10.15.4 update
Hazard disclosure
The article reported user complaints that Apple's macOS Catalina 10.15.4 update caused problems on some Mac computers, including boot and power issues. It did not report a recall or corrective action by Apple.
Source excerpt
在武漢肺炎疫情期間，很多人依靠 FaceTime 與家人保持聯繫，因此這個問題讓不少用戶相當困惱。不過看來 Apple 並沒有吸取教訓，日前推出的 macOS 系統更新又再次爆出問題。
有 MacBook 用戶在 Apple 官方討論區投訴，表示在 4 月 8 日推出的 macOS Catalina 10.15.4 更新，導致 iMac 出現「白蘋果」；等待數小時後無奈重新啟動電腦，結果出現更奇怪的畫面，原本出現 Apple 標誌的地方變成白色的圓形。
而 macOS Catalina 10.15.4 更新出問題的不只一人，也有用戶在網站 MacRumors 的討論區留言，表示安裝 macOS Catalina 10.15.4 後讓他的 13 吋 MacBook 2018 變磚。還有，某位 MacBook Pro 2019 用戶更新 macOS Catalina 10.15.4 後也出狀況，升級系統後無法供電給筆電，最後需要 SMC Reset 才能解決。
2019
App Store competition and platform-control disputes
Apple’s rules governing application distribution, commissions, payment systems, and access to users have been challenged by developers, competitors, and regulators as potentially anticompetitive.
2019
Apple faces a patent-infringement case in Shenzhen
Lawsuit filed
Shenzhen-based Aima Xin issued Apple a lawyer's letter concerning alleged patent infringement, and the Shenzhen Intermediate People's Court accepted the case. The source does not establish when the case was accepted.
Source excerpt
小i机器人（上海智臻智能网络科技股份有限公司）近日向上海市高级人民法院提出行为保全申请（禁令），要求苹果公司立即停止涉及Siri的专利侵权，停止生产、销售、许诺销售、进口、使用，侵犯ZL200410053749.9发明专利的iPhone产品。
小i机器人称，上海市高级人民法院已于昨日接受小i机器人提出的禁令申请，案件持续审理中。
Apple has asked the U.S. Supreme Court to undo a Federal Circuit decision upholding a jury verdict ordering the company to pay $439 million for infringing VirnetX's network security patents, saying the "grossly unfair" outcome hinged on "fundamental legal errors." In a petition for a writ of certiorari filed Dec. 27, the tech giant argued that the Federal Circuit's January 2019 decision was wrong for two reasons: It failed to limit the damages awarded to the value of the patented features, and it let the verdict stand after the patents were invalidated by the U.S. Patent and Trademark Office.
2019
Apple responds to concerns about Safari browsing data
Company response
In October 2019, Apple responded to a report that Safari browsing data, including IP addresses, was sent to Tencent. Apple stated that Safari users' actual website URLs are not sent to safe-browsing providers and that the data is not shared with third parties. The response addressed concerns about the handling of browsing data in Safari's safe-browsing feature.
2019
Blix sues Apple over Blue Mail
Lawsuit filed
Blix filed a lawsuit against Apple in federal court in Delaware, alleging patent infringement and antitrust violations related to Apple's "Sign in with Apple" feature and alleging that Apple harmed Blue Mail's App Store standing. These are allegations in the lawsuit; the source reports no court determination.
Company response
Denial — Apple
“We believe this lawsuit is meritless and welcome the opportunity to discuss with the court our unwavering commitment to consumers and the many benefits the App Store has delivered to the U.K.’s innovation economy,” Apple said in an emailed statement to Bloomberg.
Denial — Apple
Apple told AppleInsider that it denies Eleftheriou’s claims.
Source excerpt
这桩诉讼在周一提交给了伦敦竞争上诉法庭，要求苹果就多年来的持续过高收费补偿英国iPhone和iPad用户。
苹果则回应称，这一诉讼没有法律依据。
“We believe this lawsuit is meritless and welcome the opportunity to discuss with the court our unwavering commitment to consumers and the many benefits the App Store has delivered to the U.K.’s innovation economy,” Apple said in an emailed statement to Bloomberg.
2019
Ruling orders Apple to repay €13 billion to Ireland
Ruling
In a controversy noted in Apple's Brand Wiki, a ruling in the company's unpaid taxes case required Apple to repay 13 billion euros to Ireland. The event was reported on October 5, 2019. The decision addressed the unpaid taxes matter and specified the repayment amount. No further details regarding the case's outcome or additional allegations are included in the source.
2019
Apple launches iPhone 6s service program for power issue
Corrective action
Apple launched a service program for select iPhone 6s and 6s Plus devices that may not power on because of a component that can fail. Eligible phones can be repaired free of charge, and customers who already paid for a replacement can contact Apple about a refund.
Company response
Remediation — 苹果
苹果公司表示，受影响的智能电池壳影响的用户可到当地的苹果授权服务商或苹果零售店进行预约以更换。
Source excerpt
苹果公司表示，受影响的智能电池壳影响的用户可到当地的苹果授权服务商或苹果零售店进行预约以更换。智能电池壳将由工作人员进行检查，以验证它们是否符合计划的要求。这批受影响的外壳将由苹果以环保的方式进行处理。
在上述日期之间制造的所有为iPhone XS，XS Max和XR智能电池壳均可更换。苹果表示，此计划不包括其他iPhone智能电池壳，也就是说iPhone 11、11 Pro或11 Pro Max电池壳用户不在该计划内。
苹果表示，其出售的部分智能电池壳可能会出现充电问题，包括对保护壳进行充电时不充电或间歇性充电，或不能给iPhone充电或间歇性充电等。
2019
iPhone user sues Apple over alleged effects of cryptocurrency app
Lawsuit filed
In 2019, D Razumilov filed a lawsuit against Apple, alleging that an app on his iPhone led him to have same-sex relationships. The claim was reported by the source, which does not establish that the allegation is true. The event is recorded as a controversy note concerning the alleged effects of a cryptocurrency app on the user's phone.
2019
Russian man files lawsuit against Apple
Lawsuit filed
A Russian man identified as D. Razumilov filed a lawsuit seeking more than $15,000 from Apple, alleging that the company manipulatively pushed him toward homosexuality and caused him mental harm. The court registered the lawsuit and scheduled an interview for Oct. 17; the article reports no determination on the allegations.
2012
Supplier labor and working-condition criticism
Apple has faced recurring criticism and reporting concerning labor conditions, worker treatment, and labor relations among contractors and manufacturing partners.