Dunzo

Corporate brand

Dunzo was an Indian hyperlocal delivery and quick-commerce company that operated app-based grocery, food, medicine, parcel and local-commerce services.

Last updated October 26, 2026

AI crawler reads

No AI crawler has read this profile yet.

Overview

Dunzo was an Indian hyperlocal delivery company founded in Bengaluru in 2014 by Kabeer Biswas, Ankur Agarwal, Dalvir Suri and Mukund Jha. It began as a small WhatsApp-based service through which users could ask for items to be purchased or transported locally, then developed into a mobile and web platform connecting consumers, merchants and delivery personnel. Its central proposition was convenience within a city: customers could request groceries, fresh produce, meat, pet supplies, medicines, prepared food and other everyday goods, while also using the platform for pickup-and-drop tasks and intra-city parcel delivery. The company expanded from its Bengaluru base into several major Indian cities, including Delhi, Gurugram, Pune, Chennai, Jaipur, Mumbai and Hyderabad. In addition to consumer deliveries, Dunzo operated a local logistics service for packages and, in Gurugram, a bike-taxi service. Its business model combined merchant orders with on-demand errands, positioning the brand between a local courier, a digital marketplace and a consumer delivery platform. This broad scope helped Dunzo build recognition as one of India's early app-based hyperlocal services. Dunzo attracted early venture funding in 2016 from Blume Ventures, Aspada Ventures and individual investors. Google invested directly in the company in December 2017, marking Google's first direct investment in an Indian startup. Dunzo subsequently raised additional capital, including a 2019 financing involving debentures and Series C1 preference shares issued to Alteria Capital. During the COVID-19 lockdown period in 2020, the company expanded delivery partnerships and worked with PepsiCo on direct-to-consumer delivery of snack products in Bengaluru. It also partnered with Google Pay for grocery and medicine delivery, bike-pool, pickup-and-drop and related services. The company later moved further toward quick commerce. In 2021 it launched Dunzo Daily, promising delivery of essential and household products in approximately 19 minutes. It also created Dunzo Mo as a parallel Android distribution channel after Google Play policy changes affected the availability of tobacco and liquor-related products on its principal Android application. These moves illustrated Dunzo's effort to combine general-purpose local delivery with tightly timed fulfillment and category-specific services. In January 2022, Reliance Retail led a major funding round in which it invested approximately US$200 million for a reported 25.8 percent stake. The transaction increased Dunzo's total capital raised to more than US$450 million according to the cited reference material and made Reliance Retail its largest shareholder. Despite this backing, Dunzo faced increasing pressure from operating losses, difficult unit economics, funding constraints and intense competition in India's delivery and quick-commerce markets. The company reduced its operating footprint and conducted substantial layoffs during 2023 and 2024. Co-founder Dalvir Suri and co-founder Mukund Jha departed in October 2023, and Kabeer Biswas later left the company to join Flipkart. Dunzo's app and website were shut down in January 2025, ending its consumer delivery operations. The brand's trajectory reflects the development of India's on-demand economy: it pioneered a flexible hyperlocal model, broadened into multiple delivery categories and attracted major strategic investment, but struggled to scale profitably as competition intensified and quick-commerce expectations increased.

History

Dunzo was founded in July 2014 in Bengaluru by Kabeer Biswas, Ankur Agarwal, Dalvir Suri and Mukund Jha. Biswas had previously founded Hoppr, a company acquired by Hike Messenger in 2014. Dunzo initially operated through a WhatsApp group, allowing customers to request local errands and deliveries. The service evolved into an app-based hyperlocal platform that coordinated consumers, merchants and delivery workers. Its early proposition was broader than conventional food delivery. Dunzo handled groceries, fruits and vegetables, meat, medicines, pet supplies, prepared food and other local purchases. It also offered pickup-and-drop services for parcels and errands within the same city. The company eventually operated across eight Indian cities: Bengaluru, Delhi, Gurugram, Pune, Chennai, Jaipur, Mumbai and Hyderabad. It additionally operated a bike-taxi service in Gurugram. Dunzo raised its first reported funding round in March 2016, securing approximately US$650,000 from Blume Ventures, Aspada Ventures and other investors. In December 2017, Google invested approximately US$12 million, with Blume Ventures and Aspada Ventures also participating. The investment was notable because it was described as Google's first direct investment in an Indian startup. Dunzo raised further capital in August 2019 through debentures and Series C1 preference shares issued to Alteria Capital. The company experienced a data-security incident in June 2019. Information connected to approximately 3.5 million users was reportedly exposed, including names, email addresses, phone numbers and IP addresses. This became one of the major negative events in Dunzo's corporate history. During India's COVID-19 lockdown in May 2020, Dunzo worked with PepsiCo to deliver snack brands such as Lay's and Kurkure directly to customers in Bengaluru. It also partnered with Google Pay to support grocery and medicine delivery, bike-pool and pickup-and-drop services. These partnerships expanded Dunzo's role beyond a standalone consumer application and connected its logistics network with established consumer and payments brands. In 2021, policy changes on Google Play concerning the sale of tobacco and liquor led Dunzo to launch Dunzo Mo, a parallel Android application distributed as an APK through its website. Tobacco and paan products were removed from the main Android application, while availability differed across the company's iOS application and website. That year Dunzo also entered quick commerce by launching Dunzo Daily, a service designed to deliver essential and household products in approximately 19 minutes. Dunzo received its largest strategic financing in January 2022. Reliance Retail led a round described as worth US$240 million, with Reliance Retail investing approximately US$200 million for a 25.8 percent stake. Existing investors including Lightbox, Lightrock, 3L Capital and Alteria Capital also participated. The financing brought reported total capital raised above US$450 million and made Reliance Retail the company's largest shareholder. The business subsequently encountered significant challenges. Dunzo reduced its operations and conducted layoffs during 2023 and 2024 as it faced financial pressure, difficult delivery economics and competition from larger food-delivery and quick-commerce companies. Co-founders Dalvir Suri and Mukund Jha left in October 2023. Kabeer Biswas later exited and joined Flipkart. In January 2025, Dunzo's app and website were shut down, ending the company's operating services. The reported failure of the business followed an ambitious expansion from flexible local errands into a capital-intensive quick-commerce model.

2025
Services shut down
[1]Dunzoen.wikipedia.org
Dunzo's app and website are shut down in January, ending its delivery operations.
2022
Reliance Retail becomes largest shareholder
[1]Dunzoen.wikipedia.org
Reliance Retail invests approximately US$200 million for a reported 25.8 percent stake in Dunzo.
2021
Dunzo enters quick commerce
[1]Dunzoen.wikipedia.org
The company launches Dunzo Daily, promising delivery of selected essentials in about 19 minutes.
2020
Pandemic-era delivery partnerships
[1]Dunzoen.wikipedia.org
Dunzo works with PepsiCo and Google Pay on direct-to-consumer, grocery, medicine and local-delivery services.
2019
User data breach reported
[1]Dunzoen.wikipedia.org
A breach reportedly exposes information associated with approximately 3.5 million users.
2017
Google invests in Dunzo
[1]Dunzoen.wikipedia.org
Google makes a reported US$12 million investment, described as its first direct investment in an Indian startup.
2016
First reported funding round
[1]Dunzoen.wikipedia.org
Dunzo raises approximately US$650,000 from Blume Ventures, Aspada Ventures and other investors.
2014
Dunzo is founded in Bengaluru
[1]Dunzoen.wikipedia.org
Kabeer Biswas, Ankur Agarwal, Dalvir Suri and Mukund Jha establish Dunzo, initially operating through a WhatsApp-based local errands service.

Products and positioning

A city-based, on-demand convenience and delivery platform combining local errands, merchant fulfillment, intra-city logistics and quick commerce.

Hyperlocal delivery platform · 2014
Dunzo
Dunzo's principal platform enabled customers to order groceries, fresh produce, meat, prepared food, medicines, pet supplies and other local goods. It also supported merchant delivery and flexible errands, making the service a general-purpose local convenience platform rather than a single-category food-delivery application. The platform operated in major Indian cities before its app and website were shut down in January 2025.
Quick commerce · 2021
Dunzo Daily
Dunzo Daily was the company's quick-commerce service, launched in 2021 to deliver essential and household products in approximately 19 minutes. It represented Dunzo's attempt to compete in the rapid-fulfillment segment and to supplement its broader on-demand delivery business with a more standardized inventory and delivery promise.
Mobile application · 2021
Dunzo Mo
Dunzo Mo was a parallel Android application distributed as an APK through Dunzo's website. It was introduced after Google Play policy changes affected the sale of tobacco and liquor products. The separate distribution route reflected the company's effort to preserve access to certain categories outside its main Android application.
Intra-city logistics
Pickup-and-drop delivery
Dunzo offered same-city pickup and delivery for packages, documents and other items. This service extended the brand beyond marketplace orders and allowed customers to use Dunzo as an on-demand local courier. The company also operated related bike-pool and bike-taxi services in selected markets.

Controversies

2020
Dunzo reports user-data breach
Dunzo was reported to have suffered a data breach in which a database containing users' contact details and email addresses was compromised. The company said credit-card information was not accessed; the number of users affected was not disclosed.
Source
2019
Dunzo data breach
A June 2019 breach reportedly exposed data associated with approximately 3.5 million users, including names, email addresses, phone numbers and IP addresses.
Source

2020PepsiCo Direct-to-Consumer delivery partnership
Bengaluru
Dunzo partnered with PepsiCo during India's COVID-19 lockdown to deliver snack products, including Lay's and Kurkure, directly to consumers.
Outcome. The partnership expanded access to PepsiCo products through Dunzo's delivery network during lockdown conditions.
Source
2020Google Pay service partnership
India
Dunzo and Google Pay partnered on grocery and medicine delivery, bike-pool and pickup-and-drop services.
Outcome. The collaboration connected Dunzo's local logistics capabilities with Google Pay's digital payments ecosystem.
Source

Brand decisions

2025
Shutdown of consumer servicesStrategy
Background
Dunzo faced financial difficulties, competition and operational downsizing during 2023 and 2024.
Action taken
The company shut down its app and website in January 2025.
Aftermath
Dunzo's consumer delivery and quick-commerce operations ended, leaving the brand defunct.
Source
2022
Reliance Retail strategic investmentM&A
Background
Dunzo required substantial capital to expand its delivery and quick-commerce operations.
Action taken
Reliance Retail invested approximately US$200 million for a reported 25.8 percent stake as part of a larger funding round.
Aftermath
Reliance Retail became Dunzo's largest shareholder, but the company later reduced operations and shut down its services.
Reliance Retail investment and reported ownership stake. Approximately US$200 million investment for a reported 25.8 percent stake (January 2022)
Source
2021
Launch of Dunzo MoStrategy
Background
Google Play policy changes restricted the sale of tobacco and liquor through the principal Android distribution channel.
Action taken
Dunzo created a parallel Android application distributed as an APK through its website, while category availability differed between Android, iOS and the web platform.
Aftermath
The move allowed Dunzo to maintain a separate distribution route for categories affected by the principal app-store policy.
Source
2021
Dunzo Daily quick-commerce launchProduct launch
Background
Dunzo sought to expand from flexible hyperlocal errands and marketplace delivery into the rapidly developing quick-commerce segment.
Action taken
The company launched Dunzo Daily to deliver essential and household goods in approximately 19 minutes.
Aftermath
The launch increased Dunzo's exposure to the operational and competitive pressures of rapid-fulfillment commerce.
Source

Recent events

2022.01.06
Reported2022.01.06
Dunzo and Reliance Retail announce logistics and delivery partnerships[3]Dunzo 与 Reliance Retail 宣布物流及配送合作news.webindia123.com
Dunzo and Reliance Retail announced plans to enter business partnerships under which Dunzo would provide hyperlocal logistics for Reliance Retail stores and facilitate last-mile deliveries for the JioMart merchant network.
2021.07.12
Reported2021.07.12
Xirify and Dunzo partner on delivery services[4]Xirify与Dunzo合作提供配送服务aninews.in
Xirify partnered with Dunzo to provide B2B2C delivery services for businesses registered on Xirify as an opt-in service.
2021.07.01
Reported2021.07.01
Dunzo launches Dunzo Mo Android app[5]Dunzo推出Dunzo Mo安卓应用medianama.com
Dunzo launched Dunzo Mo, a separately branded Android app available as an APK download outside the Play Store that allows cigarette orders.
2021.05.18
Dukaan partners with Dunzo and Shiprocket to integrate delivery[6]Dukaan与Dunzo和Shiprocket合作整合配送服务retail.economictimes.indiatimes.com
Dukaan partnered with Dunzo and Shiprocket to integrate delivery into its platform. The article describes Shiprocket’s automated order workflow and Dunzo’s on-demand delivery expertise.
2021.01.19
Dunzo raises $40 million[7]Dunzo筹集4000万美元moneycontrol.com
Dunzo said it raised $40 million in a funding round that included Google, Lightbox and other investors.
2020.09.30
Reported2020.09.30
Google partners with businesses to support small-business digitization[8]Google与多家企业合作支持小企业数字化financialexpress.com
Google India partnered with Zoho and Instamojo to help small and medium businesses build a digital presence, and with Dunzo and Swiggy to support onboarding, online orders and delivery logistics.
2020.07.11
Reported2020.07.11
Dunzo reports user-data breach[2]Dunzo reports user-data breachbusiness-standard.com
Dunzo was reported to have suffered a data breach in which a database containing users' contact details and email addresses was compromised. The company said credit-card information was not accessed; the number of users affected was not disclosed.
2020.06.23
Reported2020.06.23
Dunzo and LeadSquared partner on merchant onboarding[9]Dunzo与LeadSquared合作优化商户入驻aninews.in
Dunzo partnered with LeadSquared to use its technology and onboarding software to improve the process of onboarding retailers to Dunzo's platform.
2020.06.09
Reported2020.06.09
Fraazo partners with hyperlocal delivery platforms[10]Fraazo 与本地配送平台合作freshplaza.com
Fraazo partnered with Swiggy, Zomato and Dunzo to expand delivery of its fruit and vegetable products through hyperlocal platforms.
2020.05.26
Reported2020.05.26
PepsiCo India partners with Dunzo for home delivery[11]PepsiCo India与Dunzo合作提供送货上门服务yourstory.com
PepsiCo India announced a partnership with Dunzo to enable last-mile delivery of PepsiCo food brands. The service was available in Bengaluru, with expansion to Delhi, Mumbai, Gurgaon, and Jaipur planned.

Sources24 sources

Cite this profile: Cite the canonical profile. /brand-wiki/dunzo · Editorial policy · How profiles are compiled