Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2020
Civil rights groups launch advertiser boycott effort targeting Facebook
Public backlash
In June 2020, civil rights organizations including the NAACP and the Anti-Defamation League launched an effort urging major brands to stop advertising on Facebook during July. The effort accused Facebook of allowing incitement to violence, amplifying white nationalists, and turning a blind eye to voter suppression. At the time of the report, no major companies had publicly agreed to join the boycott.
Civil rights organizations, including the NAACP and Anti-Defamation League, launched an effort urging major brands to stop advertising on Facebook during July. The effort accused Facebook of allowing incitement to violence, amplifying white nationalists, and turning a blind eye to voter suppression; no major companies had publicly agreed to join at the time of the report.
Stated objective. call attention to the issue
Source excerpt
The ad goes on to further accuse Facebook of not using its massive platform responsibly, including its refusal to categorize Holocaust denial as hate speech.
reported that major civil rights organizations, including the NAACP and Anti-Defamation League, have launched an effort to convince big brands to stop giving ad money to Facebook for the month of July.
Social justice and civil rights groups are urging consumers to join a nationwide boycott starting Nov. 10 to protest what they say is the social media giant’s failure to address the destructive role it plays in American life, from the deadly COVID pandemic to the Jan. 6 attack on the Capitol.
2020
Facebook and Twitter remove Trump-related COVID-19 posts
Issue disclosure
In August 2020, Facebook removed a post from Donald Trump's personal page, and Twitter removed a post from Trump's campaign team, citing rules against false COVID-19 information. Twitter also barred the campaign from posting new tweets until it stopped posting the violating content. The actions concerned content posted by Trump's personal account and his campaign team, and were taken under the platforms' policies against false COVID-19 information.
Source excerpt
兩個帖文同時遭Facebook 和 Twitter 指內容觸犯散播有關疫情虛假消息的守則。
推特則禁止特朗普競選團隊發佈新帖文,直至競選團隊停止發佈違規帖文為止。
Facebook 在昨天移除特朗普個人專頁帖文、Twitter 晚上同樣移除特朗普競選團隊的帖文。
2020
Congressional documents raise antitrust concerns about Facebook's Instagram acquisition
Issue disclosure
A report on documents obtained by a U.S. House antitrust subcommittee said the documents provided potentially adverse evidence that Facebook used its market power to acquire Instagram because Mark Zuckerberg feared the fast-growing app could draw users away from Facebook. The article also reported that a lawmaker described the 2012 deal as the type of anticompetitive acquisition antitrust law was intended to prevent. The report did not state that a final legal determination had been made.
Source excerpt
此次交易是美国众议院司法委员会反垄断小组委员会获得的文件中几项潜在的不利证据之一,表明扎克伯格利用Facebook对竞争对手的市场权力并收购了Instagram,因为扎克伯格担心这家快速发展的公司有可能会让用户逐渐远离Facebook。
2012年以7.15亿美元收购Instagram的这笔交易,“正好是反垄断法旨在阻止的反竞争收购类型,” 代表杰罗德·纳德勒(Jerrold Nadler)在周三的听证会上表示。
On Wednesday, an advertiser filed a putative class-action complaint in the Northern District of California against Facebook, alleging that Facebook engaged in anticompetitive practices to gain monopoly power in the social advertising market, thus enabling it to charge advertisers supra-competitive prices to place ads on Facebook for targeted audiences.
2020
Facebook entities sue MobiBurn and OakSmart over user-data collection
Lawsuit filed
Facebook Inc. and Facebook Ireland brought a lawsuit in the United Kingdom against MobiBurn, OakSmart Technologies and founder Fatih Haltas. According to the filing, MobiBurn allegedly collected user information through a malicious SDK and did not comply with Facebook's audit request. The action concerned the alleged collection of user data and the defendants' response to the audit.
Source excerpt
The still-unofficial Los Angeles Superior Court lawsuit seeks unspecified damages from Facebook and unnamed “Doe'' defendants for alleged violations of the state Business and Professions Code.
Shannon Beador is taking Instagram and its parent site Facebook to court over unauthorized ads using her likeness on the platforms.
Facebook filed a lawsuit Thursday against two companies that it accused of data scraping from Facebook and Instagram, as well as Amazon, LinkedIn, Twitter and YouTube.
2020
Facebook announces litigation against Nakrutka over fake engagement
Lawsuit filed
In August 2020, Facebook announced litigation against Nakrutka, a service the company accused of using bots to generate fake engagement on Instagram. According to Facebook's announcement, the service was alleged to produce fake likes, comments, views and followers on the platform. The announcement framed the litigation as an action against a service accused of artificially inflating engagement metrics through automated accounts. The statement did not specify the outcome of the litigation or further details beyond the allegations concerning bot-driven activity on Instagram.
Source excerpt
Along with Thursday’s lawsuit against MobiBurn, Facebook also announced litigation against Nakrutka, a service it accused of using bots to generate fake likes, comments, views and followers on Instagram.
Facebook is suing multiple developers in the UK and US for violating its policies by selling fake likes on Instagram.
The developer, Nikolay Holper, operated a “fake engagement service” known as Nakrutka, Facebook alleged in a statement.
2020
Arizona State University regents sue Facebook over Instagram account
Lawsuit filed
Arizona State University regents filed a federal lawsuit naming Facebook and the owner of an Instagram account that advertised "ASU COVID parties." The lawsuit alleges the account improperly used the university's logos and trademarks.
Company response
Denial — Facebook
Facebook said the deals under scrutiny were approved by regulators years ago.
Clarification — Facebook
"We're reviewing the complaints & will have more to say soon. Years after the FTC cleared our acquisitions, the government now wants a do-over with no regard for the impact that precedent would have on the broader business community or the people who choose our products every day."
Source excerpt
Facebook said the deals under scrutiny were approved by regulators years ago.
Facebook is being sued by the US Federal Trade Commission along with dozens of states, alleging the social network of illegal monopolization and anticompetitive conduct.
The FTC is hoping that the federal court will rule that the company must divest some of its assets, including Instagram and WhatsApp.
2020
Facebook apologizes for suspending a climate advocacy group's page
Company response
Facebook apologized after mistakenly taking down the page of the Jacksonville Chapter of the Citizens' Climate Lobby, which had been suspended in mid-July. According to Facebook, the page was incorrectly removed for impersonation. The page was restored, and Facebook said it had taken steps to prevent a recurrence.
Facebook apologized for mistakenly taking down the Jacksonville Chapter of the Citizens’ Climate Lobby's page, which had been suspended in mid-July. Facebook said the page was incorrectly removed for impersonation; the page was restored and Facebook said it had taken steps to prevent a recurrence.
Company response
Apology — Facebook
Facebook is apologizing for mistakenly taking down the page of a local climate advocacy organization.
Remediation — Facebook
The page has since been restored, and Facebook says it has taken steps to prevent this from happening again.
Source excerpt
Facebook is apologizing for mistakenly taking down the page of a local climate advocacy organization.
The page has since been restored, and Facebook says it has taken steps to prevent this from happening again.
Facebook issued an apology to a member of Congress for deleting a post of hers that was in favor of transgender rights.
2020
Thailand files complaints against Facebook and Twitter over blocked content
Lawsuit filed
In a controversy involving Facebook, Thailand's government filed complaints with police against Facebook and Twitter, alleging that the companies failed to comply with court orders to block content judged illegal under Thai law. The complaints were reported on September 24, 2020. The allegation centered on non-compliance with court-ordered content blocking rather than on any specific piece of content or outcome. The report identified the two platforms as the subjects of the police complaints and described the government's position that the companies had not followed the court orders.
Thailand’s government filed complaints with police against Facebook and Twitter, alleging that they failed to comply with court orders to block content judged illegal under Thai law.
Source excerpt
Thailand’s government lodged complaints with police Thursday against Facebook and Twitter, alleging they failed to comply with court orders to block content judged illegal under Thai law.
2020
Kenosha protesters sue Facebook
Lawsuit filed
Four protesters sued Facebook, alleging that it enabled militia violence by failing to remove posts publicizing a call to arms in Kenosha. Facebook CEO Mark Zuckerberg acknowledged that the company failed to act on hundreds of reports, calling it "an operational mistake."
Company response
Clarification — Facebook
Facebook CEO Mark Zuckerberg later acknowledged that the company failed to act on those hundreds of reports, calling it “an operational mistake.”
Source excerpt
Facebook, where most of the conspiring took place, failed to act to prevent this harm,” they said. “Despite over 400 reports of the Kenosha Guard’s event page and its call to arms, as well as the violent rhetoric throughout, Facebook failed to remove the page from its site until after several deaths, injuries, and extensive harassment occurred.
Four people filed a federal lawsuit Wednesday, Sept. 23 demanding that Facebook prevent militias and hate groups from interacting on the site, after a militia group used the platform to draw armed people to protests in Wisconsin last month that left two people dead.
2020
South Korean watchdog fines Facebook over personal information sharing
Fine or penalty
In 2020, South Korea's Personal Information Protection Commission fined Facebook 6.7 billion won after determining that personal information belonging to at least 3.3 million users in Korea had been provided to other operators without their knowledge between May 2012 and June 2018. The agency also sought a criminal investigation into the matter. The decision addressed the sharing of user data without consent during that period.
Source excerpt
The country's Personal Information Protection Commission, launched in August this year, said in a statement it fined Facebook after a probe found that the personal information of least 3.3 million of the 18 million Facebook users in Korea were provided to operators other than Facebook without their knowledge, from May 2012 to June 2018.
A South Korean agency for protecting personal information on Wednesday (Nov 25) fined Facebook 6.7 billion won (US$6 million) and sought a criminal investigation for providing users' personal information to other operators without consent.
According to , the PIPC determined that the social network shared the personal information of 3.3 million South Korean users (out of a total of 18 million) to other companies without consent from May 2012 to June 2018.
2020
Facebook apologizes and restores Abuzar's account
Company response
Facebook apologized to Mohd Abuzar and restored his account after it had been memorialized as though he had died. Abuzar said he may still pursue legal recourse.
Company response
Apology — Facebook
Abuzar received an apology email from Facebook
Remediation — Facebook
his account was restored
Source excerpt
Facebook had converted his account (https://www.facebook.com/abuzar.choudhary) into a "Memorialized Accounts" or a "Legacy account
today (20 Oct 2020) afternoon, just a day after the legal notice was sent, Abuzar received an apology email from Facebook and his account was restored
2020
Texas-led states file antitrust lawsuit against Google
Lawsuit filed
A Texas-led group of states filed an antitrust lawsuit against Google, alleging antitrust violations and claiming that Google abused its position in digital advertising. The complaint also alleged an agreement between Google and Facebook. Google called the lawsuit's claims baseless and said it would defend itself in court.
A Texas-led group of states sued Google, alleging antitrust violations and claiming that Google abused its position in digital advertising; the complaint also alleged an agreement between Google and Facebook. Google called the lawsuit's claims baseless and said it would defend itself in court.
Company response
Denial — Google
谷歌称得克萨斯州的诉讼“毫无依据”,Facebook没有立刻回应置评请求。
Source excerpt
谷歌称得克萨斯州的诉讼“毫无依据”,Facebook没有立刻回应置评请求。
诉讼指控谷歌滥用其数字广告市场垄断地位,即使是其他竞争对手出价更高,也裁定其自己赢得广告竞标,并向发布商收取过高广告费用。
此次得克萨斯州牵头的诉讼是监管机构针对谷歌的第二个主要诉讼
2020
Facebook discloses Burmese-to-English translation error
Issue disclosure
Facebook said a technical error caused Xi Jinping’s name to appear as “Mr Shithole” in English translations of Burmese posts. The company said it had fixed the issue and was taking steps to prevent recurrence, and apologized for the offence caused.
Company response
Apology — Facebook
We sincerely apologise for the offence this has caused
Remediation — Facebook
We fixed a technical issue that caused incorrect translations from Burmese to English on Facebook.
Ongoing disclosure — Facebook
we are taking steps to ensure it doesn’t happen again.
Apology — Facebook
apologising for any offence caused
Source excerpt
Facebook has blamed a technical error for Chinese leader Xi Jinping’s name appearing as “Mr Shithole” in posts on its platform when translated into English from Burmese, apologising for any offence caused and saying the problem had been fixed.
“We fixed a technical issue that caused incorrect translations from Burmese to English on Facebook. This should not have happened and we are taking steps to ensure it doesn’t happen again. We sincerely apologise for the offence this has caused,” Facebook said in a statement.
“We are aware of an issue regarding Burmese to English translations on Facebook, and we’re doing everything we can to fix this as quickly as possible. This issue is not a reflection of the way our products should work and we sincerely apologise for the offence this has caused", a Facebook spokesperson stated.
2020
Facebook apologizes for platform’s human-rights impact in Sri Lanka
Company response
Facebook apologized for the human-rights impacts resulting from misuse of its platform in Sri Lanka. It also cited steps to address the problems, including hiring local-language content moderators and using technology to detect hate speech.
Company response
Apology — Facebook
We recognise, and apologise for, the very real human rights impacts that resulted.
Remediation — Facebook
Facebook also highlighted actions it has taken to address the problems, including hiring content moderators with local language skills, implementing technology that automatically detects signs of hate speech and keeps abusive content from spreading, and trying to deepen relationships with local civil society groups.
Source excerpt
The hate speech and rumours spread on Facebook "may have led to ´offline´ violence", according to Article One, the human rights consultancy hired to conduct the investigation.
The firm said Tuesday it had taken a number of steps in the last two years to better protect human rights.
We recognize, and apologize for, the very real human rights impacts that resulted.
2020
Irish regulator opens inquiries into Facebook's handling of children's Instagram data
Investigation
Ireland's Data Protection Commission launched two inquiries into Facebook after concerns were raised about its handling of children's personal data on Instagram. The inquiries examined the legal basis for processing, protections and restrictions, transparency obligations, and Instagram profile and account settings. The Telegraph reported that Instagram had made the email addresses and phone numbers of users under 18 public; this was reported, not established as a regulator finding in the article.
Source excerpt
Both inquiries were launched last month, Doyle said in the statement.
Ireland's Data Protection Commission (DPC) has launched two inquiries into Facebook Inc after concerns were raised about the social network giant's handling of children's personal data on Instagram.
One investigation will look into whether Facebook has adequate safeguards in place for children and whether it has a legal basis to process their data. The other focuses on whether Instagram's profile and account settings are appropriate for children and follow strict European Union privacy regulations.
2020
Facebook employees stage walkout over company policy
Public backlash
A group of Facebook employees organized a one-day walkout to protest the company's inaction on Donald Trump's posts. The article reports that employees criticized Facebook's approach and that some were drafting demands for executives.
Company response
Clarification — Facebook
Facebook Inc will allow employees participating in the protest to take the time off without drawing down their vacation days, spokesman Andy Stone said.
Source excerpt
On Monday, a group of Facebook employees organized and formally requested the day off as a form of protest.
Facebook employees are walking out on the social media giant for a day of protest over the company's inaction on Trump's provocative anti-protest tweets.
一些Facebook员工 周一进行了一场虚拟罢工,以抗议首席执行官马克·扎克伯格(Mark Zuckerberg)上周决定不对美国总统唐纳德·特朗普的一系列有争议的帖子采取行动。
2020
Instagram and Facebook respond to blocked Sikh hashtag
Company response
Instagram’s PR team said the #sikh hashtag had been mistakenly blocked on Instagram and Facebook, said it had been unblocked, and apologized to users. The article also reports that the team investigated the cause.
Company response
Apology — Instagram
It said that its “processes fell down here” and has apologised to its users for the same.
Investigation — Instagram
Upon being aware of the fault, the team started investigating its cause.
Remediation — Instagram
Since then, the team now claims to have unblocked the hashtag on both the platforms.
Source excerpt
It said that its “processes fell down here” and has apologised to its users for the same.
Instagram’s PR Team has now admitted that the hashtag was being blocked because of a mistake in their processes and that the team has now unblocked it.
The hashtag #sikh had been blocked on Facebook as well as Instagram since March 7
2020
Facebook removes Trump campaign ad over census-related misinformation
Issue disclosure
Facebook removed an ad promoting a Trump campaign survey after determining that it violated company policy by spreading misinformation related to the government census. The article says civil rights advocates had urged Facebook to remove it.
Source excerpt
Facebook认为该广告违反公司政策,传播与政府人口普查有关的误导信息,所以撤下广告。
民权倡导者极力要求Facebook撤下广告,Facebook于是再次对广告进行评估。
2020
Facebook pledges $10 million to fight racial injustice
Company response
Facebook pledged $10 million to fight racial injustice and said it was working with civil rights advisers and employees to identify organizations that could use the funding.
Stated objective. Fight racial injustice.
Source excerpt
Facebook CEO Mark Zuckerberg revealed the financial commitment and wrote that the company is "working with our civil rights advisors and our employees to identify organizations locally and nationally that could most effectively use [the funding] right now."
Facebook is pledging $10 million to fight racial injustice.
Shareholder Natalie Ocegueda has claimed that the result of Facebook’s inaction has resulted in its recent boycott from advertisers.
2020
Facebook content moderators file class-action lawsuit
Lawsuit filed
More than 3,000 U.S. employees who worked as Facebook content moderators through Cognizant filed a class-action lawsuit naming Facebook and Cognizant as defendants. The plaintiffs allege that reviewing harmful content caused psychological trauma and PTSD, and seek $5 million in compensation.
Source excerpt
据外媒最新消息,日前,3000多名在印度外包巨头高知特(Cognizant)公司担任Facebook内容审核员的美国员工发起了一宗集体诉讼,Facebook和高知特被列为被告方,这些内容审核员要求对这份工作引发的精神损害进行经济补偿。
据报道,这些原告指出,他们长期帮助Facebook进行审核用户有害内容的工作,这引发了心理创伤以及创伤后应激障碍(PTSD),他们要求Facebook和高知特公司提供500万美元的赔偿。