Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2021
Meta files lawsuit over phishing attacks targeting its platforms
Lawsuit filed
Meta filed a federal lawsuit in California court seeking to disrupt phishing attacks that targeted users of Facebook, Messenger, Instagram and WhatsApp. Meta said the campaign used nearly 40,000 websites impersonating the platforms’ login pages to collect users’ credentials.
Stated objective. to disrupt phishing attacks targeting users of Meta’s platforms
Source excerpt
"On these websites, people were prompted to enter their usernames and passwords, which Defendants collected."
Meta (formerly known as Facebook) has filed a federal lawsuit in California court to disrupt phishing attacks targeting Facebook, Messenger, Instagram, and WhatsApp users.
The attackers behind these phishing campaigns used almost 40,000 phishing pages that would impersonate the four platforms' login pages.
2021
Instagram teen research findings reported
Issue disclosure
A Wall Street Journal report, which Facebook did not dispute, described internal research finding that Instagram worsened body-image concerns and was blamed by some teenagers for increased anxiety and depression.
Source excerpt
Another slide said teenagers blamed Instagram for increased levels of anxiety and depression
The Wall Street Journal's report, not disputed by Facebook, finds:
The Wall Street Journal said Instagram has had research illustrating this mental stress for two years.
2021
Armslist sues Facebook and Instagram over ban
Lawsuit filed
Armslist sued Facebook and Instagram over their banishment of the site. The lawsuit alleges that Armslist and its sister company were cut off based solely on their politics and support of gun ownership rights.
Source excerpt
The owner of a popular website in the 2A community is suing tech giant Facebook and its subsidiary Instagram over the platforms’ banishment of the site last year.
According to the lawsuit, Gibbon, along with Armslist and Torquelist LLC, a sister company that serves as an internet vehicle parts marketing site, were cut off from the social media sites based solely on their politics and support of gun ownership rights.
2021
Instagram restores posts of film poster and apologizes
Company response
After removing posts showing the Madres Paralelas poster for violating its nudity rules, Instagram said it restored posts sharing the poster under an artistic-context exception and apologized for the confusion.
Company response
Apology — Facebook
We’ve therefore restored posts sharing the Almodóvar movie poster to Instagram, and we’re really sorry for any confusion caused,
Remediation — Facebook
We’ve therefore restored posts sharing the Almodóvar movie poster to Instagram, and we’re really sorry for any confusion caused,
Source excerpt
We've therefore restored posts sharing the Almodóvar movie poster to Instagram, and we´re really sorry for any confusion caused,
Instagram has apologised for removing the official poster for Spanish director Pedro Almodóvar's new film from the social network because it showed a female nipple, after the poster's designer complained of censorship.
We’ve therefore restored posts sharing the Almodóvar movie poster to Instagram, and we’re really sorry for any confusion caused,
2021
Facebook and Gucci sue over counterfeit goods
Lawsuit filed
Facebook and Gucci jointly filed a lawsuit against the person responsible for an international counterfeit operation that allegedly used Facebook and Instagram to promote and sell products bearing the Gucci brand.
Source excerpt
Facebook现在已经与奢侈时尚品牌Gucci联手,对一个国际造假者提起诉讼。
一家造假企业利用Facebook和Instagram推广和销售带有Gucci品牌的假冒产品,并使用多个不同的账户来规避Facebook的执法政策。
2021
Facebook and Instagram face criticism over removal of pro-Palestine posts
Issue disclosure
The article reported that users and human rights groups alleged that Facebook and Instagram removed hundreds of pro-Palestine posts, with many removals reportedly unexplained. Facebook said some recent glitches had affected sharing and content visibility, and its vice president apologized for mistakenly labeling some posts as incitement to violence.
Company response
Apology — Facebook
Nick Clegg, Facebookâs vice president for global affairs, virtually met with Palestinian Prime Minister Mohammad Shtayyeh in a virtual meeting on Tuesday, where he apologized for the company mistakenly labeling some posts as incitement to violence.
Source excerpt
The groups say the decisions of Facebook and other tech firms amount to âcensorshipâ of Palestinians
Nearly 500 removals on Instagram and Facebook were documented by 7amleh, a Palestinian digital rights non-profit, between 6 and 19 May.
Nick Clegg, Facebookâs vice president for global affairs, virtually met with Palestinian Prime Minister Mohammad Shtayyeh in a virtual meeting on Tuesday, where he apologized for the company mistakenly labeling some posts as incitement to violence.
2021
Facebook, Instagram and WhatsApp sue over allegedly infringing domain names
Lawsuit filed
Facebook, Instagram and WhatsApp filed a complaint in Pennsylvania against New Ventures Services Corp. and individuals, alleging that they registered and profited from domain names identical or confusingly similar to the brands’ trademarks. The allegations are claims in the complaint, not court findings.
Source excerpt
On Thursday, social media giant Facebook, as well as its subsidiaries Instagram and WhatsApp (together referred to as Facebook), filed a complaint in the Middle District of Pennsylvania against defendant New Ventures Services, Corp. as well as some unknown individuals
The plaintiffs alleged that the Infringing Domain Names “either incorporate Plaintiffs’ Trademarks or are confusingly similar misspellings of Plaintiffs’ Trademarks”
2021
Instagram apologized and removed harmful search suggestions
Company response
Instagram apologized after its search feature prompted some people with eating disorders to search for weight-loss terms such as “appetite suppressant.” Facebook, which owns Instagram, said the inclusion of the terms was an oversight and that they had been removed in an update.
Company response
Apology — Instagram
Instagram has apologised for a “mistake” that meant it promoted weight-loss content to users with eating disorders.
Remediation — Facebook
Apology — Instagram
We're sorry for any confusion caused.
Remediation — Instagram
Weight loss should not have been one of them and we've taken steps to prevent these terms from appearing here.
Source excerpt
Instagram has apologised for a “mistake” that meant it promoted weight-loss content to users with eating disorders.
But some people with eating disorders found the app was prompting them to search for terms like “appetite suppressant” instead, raising the risk of a relapse or worse.
'Weight loss should not have been one of them and we've taken steps to prevent these terms from appearing here. We're sorry for any confusion caused.'
2020
Facebook sues LeadCloak founder over alleged ad-review evasion
Lawsuit filed
Facebook announced that it filed a lawsuit against Basant Gajjar, alleging that LeadCloak helped scammers run deceptive ads by selling software designed to circumvent Facebook and Instagram's ad-review systems. The allegations are not presented as a court determination.
Stated objective. Facebook said the suit would further its efforts to identify LeadCloak's customers and take additional enforcement actions against them.
Company response
Remediation — Facebook
In addition to the lawsuit, Facebook said it has taken technical enforcement measures against Leadcloak and accounts that "we've determined have used their software, including disabling personal and ad accounts on Facebook and Instagram".
Source excerpt
Gajjar operated under the name 'LeadCloak' and provided ad-cloaking software designed to push fake news and scams related to COVID-19, cryptocurrency, pharmaceuticals, diet pills and fake news pages.
In addition to the lawsuit, Facebook said it has taken technical enforcement measures against Leadcloak and accounts that "we've determined have used their software, including disabling personal and ad accounts on Facebook and Instagram".
Gajjar operated under the name �LeadCloak’ and provided ad-cloaking software designed to push fake news and scams related to COVID-19, cryptocurrency, pharmaceuticals, diet pills and fake news pages.
2020
Facebook files lawsuits over automated fake engagement and account access
Lawsuit filed
Facebook said it had filed lawsuits in Europe and the United States against companies accused of using automated software to distribute fake likes and comments on Facebook and Instagram. The article also reports a suit concerning a website accused of accessing Facebook accounts and taking user information. The reported actions concern automated software used for fake engagement on the two platforms and a website accused of account access and taking user information.
Source excerpt
该网站声称允许用户同时管理多个Facebook账户,在其服务中要求用户提供登录凭据,从而根据这些信息从Facebook平台上获取用户的数据。
近日,Facebook称已在欧洲和美国起诉了一些水军公司。这些公司在未经授权的情况下在Facebook和Instagram上使用自动化软件来分发虚假的点赞和评论。
Facebook周四在一份新闻稿中称,公司已在西班牙起诉了MGP25 Cyberint Services,这家公司提供自动化软件来分发虚假的点赞(like)和评论。此外,Facebook还向旧金山联邦法院起诉了Mohammad Zaghar,这家公司通过自动化的工具盗取用户个人信息。
2020
Instagram announces review of algorithmic bias and related platform practices
Company response
Instagram announced that it would review algorithmic bias and related platform practices after criticism that its algorithms suppress Black voices. The company said it would examine harassment, account verification, distribution and algorithmic bias, and update the community on what it learns and addresses.
Stated objective. To keep bias out of the platform and address issues affecting underrepresented groups.
Company response
Investigation — Instagram
Instagram says it's going to look at four specific areas relating to harassment, account verification, distribution and algorithmic bias.
Source excerpt
Instagram’s CEO, Adam Mosseri, has announced that the social media company is going to look at its tech following criticisms over how its algorithms suppress Black voices.
Instagram says it's going to look at four specific areas relating to harassment, account verification, distribution and algorithmic bias.
The platform will be working on these updates over the next few months and pledges to update the community with what it learns and addresses.
2020
Congressional documents raise antitrust concerns about Facebook's Instagram acquisition
Issue disclosure
A report on documents obtained by a U.S. House antitrust subcommittee said they provided potentially adverse evidence that Facebook used its market power to acquire Instagram because Mark Zuckerberg feared the fast-growing app could draw users away from Facebook. The article also reported that a lawmaker described the 2012 deal as the type of anticompetitive acquisition antitrust law was intended to prevent; it does not report a final legal determination.
Source excerpt
此次交易是美国众议院司法委员会反垄断小组委员会获得的文件中几项潜在的不利证据之一,表明扎克伯格利用Facebook对竞争对手的市场权力并收购了Instagram,因为扎克伯格担心这家快速发展的公司有可能会让用户逐渐远离Facebook。
2012年以7.15亿美元收购Instagram的这笔交易,“正好是反垄断法旨在阻止的反竞争收购类型,” 代表杰罗德·纳德勒(Jerrold Nadler)在周三的听证会上表示。
2020
Instagram apologizes after mistakenly disabling journalists’ accounts
Company response
Instagram said it had mistakenly disabled two Charlie Hebdo journalists’ accounts, restored them after being alerted, and apologized for the confusion or distress caused.
Company response
Apology — Instagram
These accounts were removed by mistake. We restored them as soon as this was brought to our attention and we're so sorry for any confusion or distress caused.
Remediation — Instagram
These accounts were removed by mistake. We restored them as soon as this was brought to our attention and we're so sorry for any confusion or distress caused.
Source excerpt
These accounts were removed by mistake. We restored them as soon as this was brought to our attention and we're so sorry for any confusion or distress caused.
Instagram has apologised for temporarily disabling the accounts of two Charlie Hebdo journalists, who had shared the front page of the magazine with the reproduction of cartoons of the prophet Mohammad.
2020
Facebook announces litigation against Nakrutka over fake engagement
Lawsuit filed
In a controversy involving Instagram, Facebook announced litigation against Nakrutka, a service it accused of using bots to generate fake likes, comments, views and followers on Instagram. According to the announcement, the accused service employed automated accounts to produce engagement that did not reflect genuine user activity on the platform. The event concerns allegations made by Facebook in connection with the lawsuit; the available summary does not specify the outcome of the litigation or further details beyond the accusation and the announced legal action.
Source excerpt
Along with Thursday’s lawsuit against MobiBurn, Facebook also announced litigation against Nakrutka, a service it accused of using bots to generate fake likes, comments, views and followers on Instagram.
Facebook is suing multiple developers in the UK and US for violating its policies by selling fake likes on Instagram.
The developer, Nikolay Holper, operated a “fake engagement service” known as Nakrutka, Facebook alleged in a statement.
2020
ABOR files trademark lawsuit against Facebook over ASU account
Lawsuit filed
The Arizona Board of Regents filed a federal lawsuit on behalf of Arizona State University against Facebook and the operator of an Instagram account, alleging trademark violations, false advertising and harmful public-health misinformation. The suit seeks relief from Facebook as an alleged contributory infringer.
Company response
Clarification — Facebook
"We're reviewing the complaints & will have more to say soon. Years after the FTC cleared our acquisitions, the government now wants a do-over with no regard for the impact that precedent would have on the broader business community or the people who choose our products every day."
Source excerpt
It also seeks relief from Facebook "as a contributory infringer" of the University's intellectual property rights.
The lawsuit alleges the account engaged in the unauthorized use of the university’s trademark and school colors, known as “trade dress.”
The owner of the Somersworth café Teatotaller is taking a lawsuit against Facebook to the New Hampshire Supreme Court for breach of contract over an Instagram account.
2020
Hubbard sues Facebook over Reels name
Lawsuit filed
Hubbard Broadcasting filed suit against Facebook in a Minnesota U.S. district court, alleging trademark infringement, trademark dilution, and unfair competition over the Reels name, which Hubbard says conflicts with its REELZ service and trademarks. The allegations are not presented as a court determination.
Source excerpt
Hubbard has filed suit in a Minnesota U.S. district court alleging "trademark infringement, trademark dilution, and unfair competition," citing its REELZ® cable/satellite video service, which is also available on computers, smart TV's and other devices, it points out.
Claiming ongoing and irreparable harm, Hubbard is asking the court to enjoin Facebook/Instagram from using the "Reels" name and seeks trebled damages as well as whatever profits the company has derived from use of the allegedly infringing name, plus court costs and any other relief the court wants to grant.
2020
Exposure of Instagram, TikTok and YouTube user data disclosed
Issue disclosure
Comparitech researchers disclosed an unsecured database containing records associated with 235 million Instagram, TikTok and YouTube users. The article says the evidence pointed to Deep Social and that Social Data later closed the database; it does not establish that the platforms caused the exposure.
Company response
Remediation — Social Data
几个小时候后,Social Data关闭了该数据库
Source excerpt
几个小时候后,Social Data关闭了该数据库,并否认自己和Deep Social之间有任何联系。
Comparitech的安全研究小组日前披露了一个不安全的数据库,导致2. 35 亿Instagram、TikTok和YouTube用户的资料泄露到网上
2020
Instagram reports progress on equity and safety measures
Company response
Instagram shared progress on measures intended to address bias in product development and users' experiences, including policy changes on hate speech and stronger enforcement against serious rape threats. The update also described changes to verification practices and tools for creators and businesses.
Stated objective. to ensure that Black voices are not suppressed on the platform
Company response
Remediation — Instagram
A dedicated product group, the Instagram Equity team, was created to focus on better understanding and addressing bias in product development on the platform, as well as users’ experiences.
Source excerpt
A dedicated product group, the Instagram Equity team, was created to focus on better understanding and addressing bias in product development on the platform, as well as users’ experiences.
On efforts to combat harassment and hate, Mosseri said Instagram’s policies have been updated to more specifically account for certain kinds of implicit hate speech, such as content depicting blackface or stereotypes about Jewish people.
Head of Instagram Adam Mosseri shared a progress update on the steps he promised in June to ensure that Black voices are not suppressed on the platform.
2020
Lawsuit alleges Facebook collected Instagram users’ biometric data
Lawsuit filed
A lawsuit filed in California accused Facebook of collecting, storing and profiting from the biometric data of more than 100 million Instagram users without their knowledge or consent. The article reports allegations, not a court determination.
Source excerpt
In the new lawsuit, filed Monday in state court in Redwood City, California, the company is accused of collecting, storing and profiting from the biometric data of more than 100 million Instagram users, without their knowledge or consent.
这起最新诉讼于8月10日被提交给美国加利福尼亚州旧金山湾区雷德伍德城州法院。在这起最新诉讼中,脸书被指控在未经用户知情同意的情况下,采集和存储超过1亿Instagram用户的生物数据并从中获利。
对于这项最新起诉,脸书公司发言人斯特凡妮在一份声明中称:“这件诉讼毫无根据”,“Instagram并未使用人脸识别技术”。
2020
Instagram apologizes for removing Bella Hadid’s post
Company response
Instagram removed a post by Bella Hadid that showed her father’s passport with the passport number blurred. The platform subsequently stated that the post should not have been removed, restored it, and apologized to Hadid.
After removing Bella Hadid’s post showing her father’s passport with the passport number blurred, Instagram said the post should not have been removed, restored it, and apologized to Hadid.
Company response
Apology — Instagram
We’ve restored the content and apologised to Bella for the mistake.
Remediation — Instagram
We’ve restored the content and apologised to Bella for the mistake.
Source excerpt
In this case the passport number was blurred out, so this content shouldn’t have been removed. We’ve restored the content and apologised to Bella for the mistake.