Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2020
Instagram says it will update nudity policy after racial-bias accusations
Company response
Instagram said it would update its nudity policy after accusations that it censored a plus-size model. The source reports the accusations but does not establish a finding that the alleged censorship occurred. The event is recorded as a controversy note concerning the platform's nudity policy and the racial-bias accusations raised against it.
Company response
Clarification — Instagram
Instagram is to update its nudity policy after accusations it censored a plus-size model.
Source excerpt
Instagram is to update its nudity policy after accusations it censored a plus-size model.
2020
Irish regulator opens probes into Instagram’s handling of children’s data
Investigation
Ireland’s Data Protection Commission opened two investigations into Instagram’s processing of personal data belonging to users under 18. The probes concern the legal basis for that processing, related safeguards, and child account settings. The investigations followed complaints that identified potential concerns. No findings from the investigations are reported.
Ireland’s Data Protection Commission began two investigations into Instagram’s processing of users’ personal data under 18, including its legal basis, safeguards, and child account settings. The probes followed complaints identifying potential concerns; no findings are reported.
Source excerpt
The Irish Data Protection Commission (DPC) said it launched the probes in September after receiving complaints about the company that phone numbers and email addresses of under-18s were being accessed by all users on the site.
Ireland’s data protection agency is investigating Instagram following concerns over how the image-sharing social platform handles children’s personal data, a spokesman said Monday.
Facebook, which owns the Instagram app, said it is in "close contact'' with the commission and is "cooperating with their inquiries".
2020
Facebook sues BrandTotal and Unimania over alleged data scraping
Lawsuit filed
Facebook filed a lawsuit against BrandTotal and Unimania, accusing them of using browser extensions to scrape account information from Facebook and Instagram users and sending the data to a shared server. The article reports the allegations, not a court finding.
Source excerpt
Facebook filed a lawsuit Thursday against two companies that it accused of data scraping from Facebook and Instagram, as well as Amazon, LinkedIn, Twitter and YouTube.
Romero explained, “Scraping is a form of data collection that relies on unauthorized automation for the purpose of extracting data from a website or app.
When people installed the extensions and visited our websites, the browser extensions used automated programs to scrape their name, user ID, gender, date of birth, relationship status, location information and other information related to their accounts.
2020
Facebook files trademark complaint over domain names
Lawsuit filed
Facebook filed an in rem trademark complaint against several domain names, alleging that they were registered, trafficked in, or used in bad faith to profit from the plaintiffs’ trademarks. Instagram and WhatsApp were also named as plaintiffs. The complaint sought orders requiring transfer of the domain names.
Source excerpt
Facebook alleged the defendant domain names “have been registered, trafficked in and/or used with a bad faith intent to profit from Plaintiffs’ trademarks in violation of the [Anticybersquatting Consumer Protection Act (ACPA)].”
Instagram, LLC, and WhatsApp, LLC are also named as plaintiffs.
On June 8, Facebook Inc. filed an in rem trademark complaint against several domain names, including facebook-verify-inc.com.
2020
Instagram and Facebook respond to blocked Sikh hashtag
Company response
Instagram’s PR team said the #sikh hashtag had been mistakenly blocked on Instagram and Facebook, said it had been unblocked, and apologized to users. The article also reports that the team investigated the cause.
Company response
Apology — Instagram
It said that its “processes fell down here” and has apologised to its users for the same.
Investigation — Instagram
Upon being aware of the fault, the team started investigating its cause.
Remediation — Instagram
Since then, the team now claims to have unblocked the hashtag on both the platforms.
Source excerpt
It said that its “processes fell down here” and has apologised to its users for the same.
Instagram’s PR Team has now admitted that the hashtag was being blocked because of a mistake in their processes and that the team has now unblocked it.
The hashtag #sikh had been blocked on Facebook as well as Instagram since March 7
2019
Facebook announced political-ad policy and misinformation safeguards
Company response
Facebook announced updates to its political-ad practices ahead of the 2020 US presidential election, including greater transparency in its ad library, a candidate ad-spend tracker, and measures to label state-controlled media and content rated false or partly false by third-party fact-checkers. It also introduced Facebook Protect to help secure accounts of candidates, elected officials and their teams.
Stated objective. make political advertising more transparent and fight against misinformation
Source excerpt
The company is updating its ad library to make it more transparent, and rolling out a US presidential candidate ad spend tracker.
The company also introduced Facebook Protect, a feature meant to secure and protect the accounts of candidates, elected officials and their teams from hackers and foreign adversaries.
Facebook today (21 October) introduced steps to safeguard its site against misinformation and check political advertisers, without committing to taking down political ads with such false claims.
2019
Facebook sues web hosts over alleged trademark infringement
Lawsuit filed
Facebook filed a lawsuit against OnlineNIC and ID Shield in the US District Court for the Northern District of California. The suit accused the two companies of trademark infringement and cybersquatting over websites that allegedly targeted Facebook and its users.
Company response
Clarification — Facebook
“People count on us to protect the integrity of our apps and services,” a Facebook spokesperson said in a statement. “We don’t tolerate people creating web addresses that pretend to be associated with our family of apps. Today’s lawsuit shows we will take action against those behind this abuse.”
Source excerpt
The two companies have been hosting websites like “HackingFacebook.net,” which offers tools for phishing and hacking Facebook accounts, according to the lawsuit.
The company filed its lawsuit on Monday in the US District Court of the Northern District of California. It accuses web hosts OnlineNIC and ID Shield of trademark infringement and cybersquatting.
Facebook filed a lawsuit against two web hosting companies with the aim of removing sites that offer tools for phishing and hacking accounts on the social network and Instagram.