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Instagram

Controversies

Controversies tied to this brand in public sources. A listing is not a finding of fault.

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  1. 2020

    Instagram says it will update nudity policy after racial-bias accusations

    Company response

    Instagram said it would update its nudity policy after accusations that it censored a plus-size model. The source reports the accusations but does not establish a finding that the alleged censorship occurred. The event is recorded as a controversy note concerning the platform's nudity policy and the racial-bias accusations raised against it.

    Company response

    • Clarification — Instagram

      Instagram is to update its nudity policy after accusations it censored a plus-size model.

    Source excerpt

    • Instagram is to update its nudity policy after accusations it censored a plus-size model.
  2. 2020

    Irish regulator opens probes into Instagram’s handling of children’s data

    Investigation

    Ireland’s Data Protection Commission opened two investigations into Instagram’s processing of personal data belonging to users under 18. The probes concern the legal basis for that processing, related safeguards, and child account settings. The investigations followed complaints that identified potential concerns. No findings from the investigations are reported.

    Ireland’s Data Protection Commission began two investigations into Instagram’s processing of users’ personal data under 18, including its legal basis, safeguards, and child account settings. The probes followed complaints identifying potential concerns; no findings are reported.

    Source excerpt

    • The Irish Data Protection Commission (DPC) said it launched the probes in September after receiving complaints about the company that phone numbers and email addresses of under-18s were being accessed by all users on the site.
    • Ireland’s data protection agency is investigating Instagram following concerns over how the image-sharing social platform handles children’s personal data, a spokesman said Monday.
    • Facebook, which owns the Instagram app, said it is in "close contact'' with the commission and is "cooperating with their inquiries".
  3. 2020

    Facebook sues BrandTotal and Unimania over alleged data scraping

    Lawsuit filed

    Facebook filed a lawsuit against BrandTotal and Unimania, accusing them of using browser extensions to scrape account information from Facebook and Instagram users and sending the data to a shared server. The article reports the allegations, not a court finding.

    Source excerpt

    • Facebook filed a lawsuit Thursday against two companies that it accused of data scraping from Facebook and Instagram, as well as Amazon, LinkedIn, Twitter and YouTube.
    • Romero explained, “Scraping is a form of data collection that relies on unauthorized automation for the purpose of extracting data from a website or app.
    • When people installed the extensions and visited our websites, the browser extensions used automated programs to scrape their name, user ID, gender, date of birth, relationship status, location information and other information related to their accounts.
  4. 2020

    Facebook files trademark complaint over domain names

    Lawsuit filed

    Facebook filed an in rem trademark complaint against several domain names, alleging that they were registered, trafficked in, or used in bad faith to profit from the plaintiffs’ trademarks. Instagram and WhatsApp were also named as plaintiffs. The complaint sought orders requiring transfer of the domain names.

    Source excerpt

    • Facebook alleged the defendant domain names “have been registered, trafficked in and/or used with a bad faith intent to profit from Plaintiffs’ trademarks in violation of the [Anticybersquatting Consumer Protection Act (ACPA)].”
    • Instagram, LLC, and WhatsApp, LLC are also named as plaintiffs.
    • On June 8, Facebook Inc. filed an in rem trademark complaint against several domain names, including facebook-verify-inc.com.
  5. 2020

    Instagram and Facebook respond to blocked Sikh hashtag

    Company response

    Instagram’s PR team said the #sikh hashtag had been mistakenly blocked on Instagram and Facebook, said it had been unblocked, and apologized to users. The article also reports that the team investigated the cause.

    Company response

    • Apology — Instagram

      It said that its “processes fell down here” and has apologised to its users for the same.
    • Investigation — Instagram

      Upon being aware of the fault, the team started investigating its cause.
    • Remediation — Instagram

      Since then, the team now claims to have unblocked the hashtag on both the platforms.

    Source excerpt

    • It said that its “processes fell down here” and has apologised to its users for the same.
    • Instagram’s PR Team has now admitted that the hashtag was being blocked because of a mistake in their processes and that the team has now unblocked it.
    • The hashtag #sikh had been blocked on Facebook as well as Instagram since March 7
  6. 2019

    Facebook announced political-ad policy and misinformation safeguards

    Company response

    Facebook announced updates to its political-ad practices ahead of the 2020 US presidential election, including greater transparency in its ad library, a candidate ad-spend tracker, and measures to label state-controlled media and content rated false or partly false by third-party fact-checkers. It also introduced Facebook Protect to help secure accounts of candidates, elected officials and their teams.

    Stated objective. make political advertising more transparent and fight against misinformation

    Source excerpt

    • The company is updating its ad library to make it more transparent, and rolling out a US presidential candidate ad spend tracker.
    • The company also introduced Facebook Protect, a feature meant to secure and protect the accounts of candidates, elected officials and their teams from hackers and foreign adversaries.
    • Facebook today (21 October) introduced steps to safeguard its site against misinformation and check political advertisers, without committing to taking down political ads with such false claims.
  7. 2019

    Facebook sues web hosts over alleged trademark infringement

    Lawsuit filed

    Facebook filed a lawsuit against OnlineNIC and ID Shield in the US District Court for the Northern District of California. The suit accused the two companies of trademark infringement and cybersquatting over websites that allegedly targeted Facebook and its users.

    Company response

    • Clarification — Facebook

      “People count on us to protect the integrity of our apps and services,” a Facebook spokesperson said in a statement. “We don’t tolerate people creating web addresses that pretend to be associated with our family of apps. Today’s lawsuit shows we will take action against those behind this abuse.”

    Source excerpt

    • The two companies have been hosting websites like “HackingFacebook.net,” which offers tools for phishing and hacking Facebook accounts, according to the lawsuit.
    • The company filed its lawsuit on Monday in the US District Court of the Northern District of California. It accuses web hosts OnlineNIC and ID Shield of trademark infringement and cybersquatting.
    • Facebook filed a lawsuit against two web hosting companies with the aim of removing sites that offer tools for phishing and hacking accounts on the social network and Instagram.