Controversies

Company response

• Remediation — Mercedes-Benz

  The Stuttgart-based firm has already updated the software on the server that links the potentially affected cars in the United States. That means the glitch has been disabled and owners of EQS and S-Class models will not need to stop by a dealer for a software update.

Source excerpt

• Mercedes-Benz notes that the cars included in the recall are equipped with software that’s incorrectly configured to let motorists access digital content, like television streaming and the owner’s manual, while driving.

• It adds that it is not aware of crashes or injuries caused by the issue, and that it launched the recall campaign voluntarily.

• Assigned recall number 21V-931, the campaign affects about 227 examples of the EQS and the S-Class built between December 8, 2020, and October 13, 2021.

Source excerpt

• Law firm Koskie Minsky LLP says Daimler AG and North American Mercedes-Benz subsidiaries have agreed to pay $243 million to settle a class-action lawsuit with the owners of 83,000 diesel vehicles in Canada.

• The settlement still has to be approved by the Ontario Superior Court of Justice, with a hearing scheduled for Feb. 9, 2022.

• The class action alleged that some Mercedes BlueTEC diesel vehicles weren’t compliant with Canadian emission laws and that they emit toxic chemicals at much higher levels at temperatures below 10 degrees Celsius.

Source excerpt

• The recall will run from Sept. 25, 2021 to Dec. 31, 2025.

• Short-circuited diodes in their generator were making coils overheat, leading to fire risks, the carmaker said.

Source excerpt

• All the services, including replacements, are for free as per the transport ministry.

• The agency cited faulty vehicle parts as the main reason for the recalls.

• Aside from the mentioned car brands, it was reported that the local automaker Hyundai Motor Co. and Suzuki MAN Truck & Bus Korea Ltd. are also included in the list with vehicle models that must be fixed for defects.

Company response

• Denial — Mercedes

  The "recall process overseen by the ACCC did not require affected Mercedes-Benz vehicles to be off the road or owners to cease driving them until the repair was undertaken," said the company.

Source excerpt

• The ACCC alleges that Mercedes staff told customers it was "okay" to continue using vehicles that were more than six years old and that the recall was precautionary.

• Mercedes is in hot water in Australia as the country's consumer watchdog, the Australian Competition and Consumer Commission (ACCC), has filed a lawsuit against it.

• The automaker is accused of having downplayed the risks of driving with defective Takata airbags.

Source excerpt

• It has received 11 reports that some Mercedes Sprinter vans have rolled away shortly after being shifted to park using the Auto-P function.

• Of the 11 complaints, eight incidents resulted in crashes, and one person was injured.

Company response

• Remediation — 梅赛德斯-奔驰（中国）汽车销售有限公司

  梅赛德斯-奔驰（中国）汽车销售有限公司将通过授权经销商，为召回范围内车辆免费更换左后倒车灯控制单元，以消除隐患。

• Remediation — 梅赛德斯-奔驰（中国）汽车销售有限公司、北京奔驰汽车有限公司

  梅赛德斯-奔驰（中国）汽车销售有限公司、北京奔驰汽车有限公司将通过授权经销商，为召回范围内的车辆激活通讯模块软件，以消除安全隐患。

Source excerpt

• （二）自2022年4月29日起，召回生产日期在2019年5月14日至2020年2月18日期间的部分进口GLE SUV车辆，共计3329辆。

• 本次召回范围内部分车辆由于供应商在生产控制单元电路板组件时工艺偏差，造成左后倒车灯控制单元可能不符合规范。导致左后倒车灯可能会常亮，不符合国家相关强制性标准的要求，存在安全隐患。

• 本次召回范围内车辆的通信模块软件可能已停用。若发生事故，包括手动和自动功能的紧急呼叫服务将无法使用，可能导致救援延迟，存在安全隐患。

Company response

• Denial — 戴姆勒

  戴姆勒认为，VZBV联合会针对该公司发起的诉讼毫无依据，并将对诉讼提出异议。

Source excerpt

• VZBV联合会表示，在德国斯图加特高级地方法院的诉讼将帮助梅赛德斯奔驰GLC和GLK车主获得与排放测试作弊软件相关的损失赔偿。

• 当地时间7月7日，德国消费者保护组织VZBV联合会表示，他们已经就“柴油门”排放作弊丑闻对汽车巨头戴姆勒提起诉讼

• 戴姆勒认为，VZBV联合会针对该公司发起的诉讼毫无依据，并将对诉讼提出异议。

Company response

• Remediation — 梅赛德斯-奔驰（中国）

  梅赛德斯-奔驰（中国）将为召回范围内车辆检查转向轴的生产信息，如果在受影响范围内则免费更换转向轴，以消除安全隐患。

• Remediation — 北京奔驰

  北京奔驰汽车有限公司将通过授权经销商为受影响车辆更换后扶手的螺栓，必要时检查并更换扶手，以消除安全隐患。

Source excerpt

• 日前，梅赛德斯-奔驰（中国）和北京奔驰宣布自2021年4月30日起，扩大召回生产日期在2005年12月12日至2006年9月14日期间的部分进口和国产C级、CLK、CLS、E级车辆，共计390辆。

• 此次召回中，奔驰有四批次召回，召回原因分别是滑动天窗的玻璃面板和天窗框架之间的粘合可能不符合规格、后排中央扶手的固定螺栓可能断裂，空调冷凝水管可能发生堵塞、转向轴万向节上用于固定轴承的孔尺寸偏大，召回原因各不相同，合计召回数量6503辆。

Company response

• Remediation — 梅赛德斯-奔驰（中国）汽车销售有限公司、北京奔驰汽车有限公司

  梅赛德斯-奔驰（中国）汽车销售有限公司、北京奔驰汽车有限公司将通过汽车远程升级(OTA)技术为召回范围内的车辆免费升级通信模块软件，用户无需到店即可消除安全隐患；对于无法通过汽车远程升级(OTA)技术实施召回的车辆，梅赛德斯-奔驰（中国）汽车销售有限公司、北京奔驰汽车有限公司将通过梅赛德斯-奔驰授权服务中心联系相关用户，为车辆免费升级通信模块软件，以消除安全隐患。

Source excerpt

• 刚刚，梅赛德斯-奔驰（中国）汽车销售有限公司、北京奔驰汽车有限公司根据《缺陷汽车产品召回管理条例》和《缺陷汽车产品召回管理条例实施办法》的要求，向国家市场监督管理总局备案了召回计划，自2021年4月12日起召回以下车辆： 召回生产日期在2016年1月21日至2020年11月20日期间的部分进口和国产A级、B级、C级、E级、S级、GLA SUV、GLB SUV、GLC SUV、GLE SUV、GLS SUV、CLA、SLC、CLS、SL、G级、AMG GT、EQC车辆，共计2600677辆。

• 梅赛德斯-奔驰（中国）汽车销售有限公司、北京奔驰汽车有限公司将通过汽车远程升级(OTA)技术为召回范围内的车辆免费升级通信模块软件，用户无需到店即可消除安全隐患；对于无法通过汽车远程升级(OTA)技术实施召回的车辆，梅赛德斯-奔驰（中国）汽车销售有限公司、北京奔驰汽车有限公司将通过梅赛德斯-奔驰授权服务中心联系相关用户，为车辆免费升级通信模块软件，以消除安全隐患。

• 本次召回范围内车辆因通信模块软件的设计问题，当车辆发生碰撞且自动触发紧急呼叫服务时，由车辆碰撞引起的通信模块电源的电压临时下降可能导致车辆自动发送给梅赛德斯-奔驰紧急呼叫中心的车辆位置出现偏差，可能导致救援延迟，存在安全隐患。

Company response

• Recall — Mercedes-Benz China

  梅赛德斯-奔驰（中国）汽车销售有限公司、北京奔驰汽车有限公司，将自2021年4月12日起，召回260余万辆汽车。

• Remediation — Mercedes-Benz China

  对此，梅赛德斯-奔驰（中国）汽车销售有限公司、北京奔驰汽车有限公司将通过汽车远程升级(OTA)技术为召回范围内的车辆免费升级通信模块软件，用户无需到店即可消除安全隐患；对于无法通过汽车远程升级(OTA)技术实施召回的车辆，梅赛德斯-奔驰（中国）汽车销售有限公司、北京奔驰汽车有限公司将通过梅赛德斯-奔驰授权服务中心联系相关用户，为车辆免费升级通信模块软件，以消除安全隐患。

Source excerpt

• 缺陷产品管理中心发布召回公告显示，梅赛德斯-奔驰（中国）汽车销售有限公司、北京奔驰汽车有限公司，将自2021年4月12日起，召回260余万辆汽车。

• 召回原因是，车辆因通信模块软件的设计问题，当车辆发生碰撞且自动触发紧急呼叫服务时，由车辆碰撞引起的通信模块电源的电压临时下降可能导致车辆自动发送给梅赛德斯-奔驰紧急呼叫中心的车辆位置出现偏差，可能导致救援延迟，存在安全隐患。

• 对此，梅赛德斯-奔驰（中国）汽车销售有限公司、北京奔驰汽车有限公司将通过汽车远程升级(OTA)技术为召回范围内的车辆免费升级通信模块软件，用户无需到店即可消除安全隐患；对于无法通过汽车远程升级(OTA)技术实施召回的车辆，梅赛德斯-奔驰（中国）汽车销售有限公司、北京奔驰汽车有限公司将通过梅赛德斯-奔驰授权服务中心联系相关用户，为车辆免费升级通信模块软件，以消除安全隐患。

Company response

• Recall — General Motors

  GM will notify owners by April 12, and affected vehicles will have to be brought to a dealership to replace the tires free of charge.

• Recall — Mercedes-Benz

  Mercedes-Benz will also replace the tires for free, but its recall doesn’t start until April 27th.

Source excerpt

• GM will notify owners by April 12, and affected vehicles will have to be brought to a dealership to replace the tires free of charge. Mercedes-Benz will also replace the tires for free, but its recall doesn’t start until April 27th.

• The reason for this occurring was a manufacturing defect caused by the tires being cured too long.

• General Motors and Mercedes-Benz have both issued recalls for a number of vehicle that comes equipped with a certain model of Continental tire, which could potentially lose pressure and cause an accident.

Company response

• Remediation — Mercedes-Benz

  The software will be fixed free of charge starting April 13, Mercedes-Benz said in the filing.

Source excerpt

• The company is recalling 41,838 of its cars including certain 2020-2021 GLE450, GLE350 and 2020 GLS450, GLE580, and GLS580 models, according to its filing.

• The software will be fixed free of charge starting April 13, Mercedes-Benz said in the filing.

• Mercedes-Benz US is recalling thousands of its sport utility vehicles over a program software error that could cause a car to move to one side during a maneuver. The error could increase the risk of a crash, the company said in a filing to the National Highway Traffic Safety Administration.

Company response

• Remediation — Mercedes-Benz

  The company is also working on free software updates which will roll out OTA or at dealers center.

Source excerpt

• The company is also working on free software updates which will roll out OTA or at dealers center.

• Mercedes-Benz AG determined that in some of its vehicles a temporary collapse of the communication module's power supply caused by a car crash might give responders the incorrect vehicle location, a company's spokesperson told Insider.

• 2021-02-14T13:16:14.000Z

Company response

• Remediation — Mercedes-Benz

  Mercedes-Benz said that it will notify affected owners and update the software systems at no charge

Source excerpt

• Atlanta GA February 14, 2021; Mercedes-Benz said that is recalling more than 1.3 million vehicles because the software in their emergency-call systems could send responders to the wrong location after a crash.

• The company’s Daimler Vans also announced recalls of 2016-2020 Metris vehicles and 2019-2020 Sprinter vehicles.

Company response

• Remediation — Mercedes-Benz Malaysia

  The replacement is free of charge.

Source excerpt

• KUALA LUMPUR, Nov 10 — Mercedes-Benz Malaysia is conducting a safety recall of several models in its portfolio that are equipped with Takata airbag modules.

• All these vehicles were produced between 2004 and 2016.

• If vehicles with these faulty airbags are involved in an accident, the metal airbag inflator housing might rupture, sending metal shrapnel shooting into the cabin.

Company response

• Remediation — MBUSA

  MBUSA will notify owners, and dealers will inspect the glass panel bonding and replace the sliding roof, as necessary, free of charge.

Source excerpt

• A detached glass panel can separate from the vehicle and become a road hazard, increasing the risk of a crash.

• The recall is expected to begin February 14, 2020.

• Mercedes-Benz is recalling 744,852 cars in the United States to make sure their panoramic sunroofs don't come off, according to filings with the National Highway Traffic Safety Administration.

Company response

• Remediation — Mercedes-Benz

  Affected owners will be contacted by Mercedes on or after February 14, and the sunroofs will be inspected and replaced if necessary, free of charge.

Source excerpt

• NEW YORK (AP) —Mercedes-Benz has recalled approximately 750,000 cars, warning that their sunroofs could “fly-off” and become hazardous on the road.

• The United States National Highway Traffic Safety Administration says the bonding material on the sunroofs for the vehicles covered by the recall can deteriorate and cause them to become detached.

• NEW YORK — Mercedes-Benz is recalling roughly 750,000 cars because the vehicles’ sunroofs could potentially detach and fly off, causing road hazards.

Company response

• Refund or compensation — Daimler

  Owners who paid for repairs for the issue will be able to seek reimbursements from Daimler.

• Remediation — Daimler

  Dealers will inspect the glass panel bonding and replace the sliding roof if necessary, the company said.

Source excerpt

• Owners who paid for repairs for the issue will be able to seek reimbursements from Daimler.

• German car maker Daimler said on Saturday it will recall 744,000 Mercedes-Benz vehicles in the United States from the 2001 through 2011 model years because the sunroof glass panel could detach and pose a hazard.

• Dealers will inspect the glass panel bonding and replace the sliding roof if necessary, the company said.