Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2020
Amazon faces backlash over worker firing during COVID-19
Public backlash
Amazon faced public criticism after firing warehouse worker Chris Smalls, who had led a walkout over coronavirus concerns. Amazon said he was fired for breaking a 14-day quarantine; Smalls believed he was singled out after urging management to be more transparent about sick workers. Workers and labor advocates also criticized the company's pandemic workplace practices.
Company response
Clarification — Amazon
In a statement to ABC News, Amazon said that Smalls was sacked for breaking a 14-day quarantine and returning to work after he came in close contact with an employee who had tested positive for the virus.
Source excerpt
Warehouse workers in Chicago, New York City and Detroit have walked out in protest at Amazon’s handling of the pandemic.
Smalls believes he was singled out after calling on management to be more honest about the number of workers who were sick.
In a statement to ABC News, Amazon said that Smalls was sacked for breaking a 14-day quarantine and returning to work after he came in close contact with an employee who had tested positive for the virus.
2020
Amazon announced additional warehouse safety measures
Company response
Amazon stated that it would introduce additional warehouse safety measures the following week, including employee temperature checks and the provision of surgical masks. The announcement was reported alongside employee actions taken in response to the company's handling of the coronavirus crisis. The report did not specify further details about the measures or the outcomes of those employee actions.
Amazon said it would introduce additional warehouse safety measures the following week, including employee temperature checks and providing surgical masks. The article also reports employee actions in response to the company's handling of the coronavirus crisis.
Stated objective. to ensure the safety of its warehouse workers
Company response
Remediation — Amazon
The new measures to be introduced next week include taking temperatures of employees at the entrances to warehouses, with any individuals wth a fever of more than 100.4 degrees Fahrenheit to be sent home, where they’ll have to have three consecutive days without fever to return to work.
Clarification — Amazon
An Amazon spokesperson told La Repubblica that the company is complying with local guidelines taking extra precautions, including increasing the frequency of cleaning at the warehouses and amending regular warehouse policies in places where it's hard to maintain social distance.
Denial — 亚马逊
“我们非常尊重 OSHA,但我们认为公司的培训计划绰绰有余,我们计划对此进行反驳,”该公司表示
Denial — Amazon
Amazon, meanwhile, said accusations made by workers at its Staten Island warehouse are "simply unfounded"
Source excerpt
Amazon says it will start taking additional steps to ensure the safety of its warehouse workers
There have been a number of employee actions in response to Amazon’s handling of the coronavirus crisis, including a walkout at the company’s Staten Island warehouse.
Workers at Amazon's Piacenza warehouse — which is situated just outside Milan in northern Italy and houses 1,100 staff — went on strike on Tuesday, saying that the company isn't adhering to government rules on the containment of the coronavirus.
2020
Amazon apologizes over misprinted Nazi propaganda book
Company response
Amazon apologized to a British customer after a book sold as a puppy-training manual was found to contain a reprint of a 1930s Nazi propaganda book. According to the source, Amazon said a one-off printing issue with a supplier caused the problem and that the supplier had taken steps to prevent it from happening again. The incident concerned a single customer's copy of a book marketed as a dog-training guide, and Amazon's statement addressed the supplier's role and its corrective measures.
Company response
Apology — Amazon
Amazon on Wednesday apologized to a British customer
Remediation — Amazon supplier
Our supplier has confirmed that steps have been taken to ensure it doesn’t happen again
Source excerpt
“We apologize to the customer for this issue, which was caused by a one-off printing issue with a supplier. Our supplier has confirmed that steps have been taken to ensure it doesn’t happen again,”
Amazon on Wednesday apologized to a British customer who called on the online retail giant to “immediately” remove from sale a book disguised as a puppy-training manual that in fact contains a full reprint of a 1930s Nazi propaganda book eulogizing Adolf Hitler’s achievements, ideology and work.
We apologize to the customer for this issue, which was caused by a one-off printing issue with a supplier.
2020
Whole Foods employees protest pandemic working conditions
Public backlash
On March 31, 2020, some Whole Foods employees collectively called in sick, seeking more protective equipment and higher pay from Amazon. The article also reports worker protests over continuing work at an Amazon warehouse where COVID-19 cases had been identified, and alleges that workers were not informed and that no disinfection had occurred.
Company response
Clarification — 亚马逊
对此亚马逊表示,公司将会加强消毒措施,关闭餐饮区,检测员工的体温。如果部分仓库出现了新冠肺炎确诊病例,亚马逊也会继续运营。
Clarification — 全食超市
面对全食员工的抗议,全食超市声称,公司在4月时将一线员工的时薪增加了2美元,并且提高了加班费;所有因为新冠疫情而隔离或确诊的员工,有资格享受两周带薪假,这一政策针对亚马逊旗下所有公司的员工颁布。
Source excerpt
更令他们愤怒的是,仓库经理并没有告知工人们有人得病这一情况,甚至在没有任何消毒措施的情况下,还希望工人们继续工作。
面对全食员工的抗议,全食超市声称,公司在4月时将一线员工的时薪增加了2美元,并且提高了加班费;所有因为新冠疫情而隔离或确诊的员工,有资格享受两周带薪假,这一政策针对亚马逊旗下所有公司的员工颁布。
对此亚马逊表示,公司将会加强消毒措施,关闭餐饮区,检测员工的体温。如果部分仓库出现了新冠肺炎确诊病例,亚马逊也会继续运营。
2020
Amazon workers in New York City walked out over pandemic safety protocols
Public backlash
Workers at some Amazon facilities in New York City walked out over the company's safety protocols during the COVID-19 pandemic. Union president Stuart Appelbaum alleged Amazon was prioritizing profits over employee safety; Amazon said claims that it was putting workers in jeopardy were unfounded and described safety measures it had taken.
Stated objective. To demand protective gear, safe working conditions, and closure and sanitizing of the facility.
Company response
Denial — Amazon
In a statement to ABC News, Amazon said it has been working to keep employees safe at the Staten Island fulfillment center, adding that claims made by Smalls that the company is putting workers in jeopardy are "simply unfounded."
Clarification — Amazon
Amazon did not comment on the lawsuit, but said it has always followed guidance from health authorities and its workplace safety experts since the coronavirus pandemic began.
Source excerpt
"All employers need to prioritize the health and safety of their workforce at this time," said Stuart Appelbaum, president of the Retail, Wholesale and Department Store Union. "Unfortunately, Amazon appears to be prioritizing maximizing its enormous profits even over its employees' safety, and that is unacceptable."
In a statement to ABC News, Amazon said it has been working to keep employees safe at the Staten Island fulfillment center, adding that claims made by Smalls that the company is putting workers in jeopardy are "simply unfounded."
Amazon.com Inc has been sued for allegedly fostering the spread of the coronavirus by mandating unsafe working conditions, causing at least one employee to contract Covid-19, bring it home, and see her cousin die.
2020
DOJ investigates Amazon third-party sellers
Investigation
The U.S. Department of Justice started a probe of Amazon third-party sellers. According to the source article, it was unclear whether the investigation was linked to alleged COVID-19-related price gouging on the platform. The report did not specify further details about the scope or focus of the inquiry.
Source excerpt
The Department of Justice has started a probe of Amazon third-party sellers; as part of the investigation, Amazon has asked customers to cooperate with the agency.
It is unclear if the investigation is linked to COVID-19 – related price gouging on the platform.
2020
Flexiworld sues Amazon over patents
Lawsuit filed
Flexiworld Technologies filed a lawsuit against Amazon, alleging that Amazon's software and hardware products infringe 10 patents. According to the report, Flexiworld sought reasonable royalties and supplemental damages. The report describes allegations made in the lawsuit and does not represent a court determination on the claims.
Flexiworld Technologies sued Amazon, alleging that Amazon software and hardware products infringe 10 patents. Flexiworld sought reasonable royalties and supplemental damages; the article reports allegations, not a court determination.
Source excerpt
The company is accused of appropriating 10 patents relating to internet-pads, wireless controllers, and communications software.
As a result of Amazon’s alleged patent infringement, Flexiworld seeks an award of reasonable royalties and “supplemental damages arising from any continuing post-verdict infringement.”
Amazon is facing a patent infringement lawsuit over several of its software and hardware products, including Amazon Echo, Echo Show, Fire Tablet, and Fire TV.
2020
Valentino and Amazon file joint counterfeit-shoe lawsuit
Lawsuit filed
In a controversy noted in Amazon's brand history, Valentino and Amazon filed a joint lawsuit against Kaitlyn Pan Group. The suit alleged that the retailer copied a classic Valentino shoe design and sold it online. The event was reported on June 18, 2020, with coverage citing the joint filing by the fashion house and the e-commerce company against the retailer over the alleged copying and online sale of the shoe design.
Source excerpt
意大利奢侈品牌Valentino日前与互联网巨头亚马逊对总部位于纽约的Kaitlyn Pan Group提起联合诉讼,指控该零售商仿制Valentino经典鞋款并在网上出售。
该诉讼于周四在西雅图美国地方法院提起诉讼。
2020
Jordan Sports appeals cases involving Amazon and Coolbuy
Lawsuit filed
Jordan Sports appealed after losing at first instance in two cases concerning sales of Nike's AJ shoes labeled with the Chinese characters for "Jordan." Jordan Sports alleged that the labeling infringed its exclusive rights to those characters; the cases were under further review.
Source excerpt
近日,北京知识产权法院受理了两件因销售“AJ”球鞋但标注“乔丹”而引发的上诉案件。乔丹体育指出,酷买网和亚马逊在销售耐克公司旗下“AJ”球鞋的过程中标注了“乔丹”字样,侵害了其对该字样的专用权。一审败诉后,该公司选择继续上诉,目前该案正在进一步审理中。
一审法院经审理认为涉案行为不构成侵权,驳回了乔丹公司全部诉讼请求。乔丹公司不服,上诉至北京知识产权法院。
目前,该案正在进一步审理中。
2020
China Jordan files suit over use of “Jordan” on Jordan Brand shoes
Lawsuit filed
China Jordan filed suit against Kumi and Amazon over their sale of Jordan Brand shoes using the Chinese characters “乔丹,” alleging trademark infringement and unfair competition. The Beijing Intellectual Property Court accepted the case.
Source excerpt
后经官方确认,这一来自福建的乔丹体育股份有限公司的确于日前再次起诉亚马逊、酷买网,该案件目前被交由北京知识产权法院受理。
在二审时,中国乔丹继续坚持酷买网与亚马逊在销售Jordan Brand的球鞋时使用的“乔丹”中文字样构成了商标性使用,并由此导致公众混淆,以商标侵权和不正当竞争为由状告Jordan Brand。
2020
Amazon issues Echo Buds safety warning
Hazard disclosure
Amazon issued an urgent safety warning to users of its Echo Buds wireless earphones and encouraged them to update the software. The warning concerned the Echo Buds headphones, and the company's guidance to users centered on updating the device software. The event was reported on 18 July 2020. No further details about the cause of the warning, the number of users affected, or any outcomes were provided in the available account.
Source excerpt
Amazon has issued an urgent safety warning to users of its wireless Echo Buds earphones - encouraging them to update their software.
2020
CMA fines Amazon over delayed document submissions
Fine or penalty
The UK Competition and Markets Authority fined Amazon £55,000 for failing to submit materials on time, stating that the delay unnecessarily hindered its investigation into Amazon's investment in Deliveroo. Amazon ultimately provided the 189 documents that had been delayed.
Stated objective. Amazon said the EU should absorb the Italian case for the sake of consistency and efficiency.
Source excerpt
虽然亚马逊最终确实提供了这些文件,但CMA认为,亚马逊的行为给此次调查造成了不必要的拖延。
亚马逊处以5.5万英镑(约合72364美元)的罚款,原因是亚马逊未能按期提交材料,导致CMA对亚马逊投资Deliveroo交易的调查被拖延。
CMA今日还是对亚马逊进行了罚款
2020
Amazon job ad describes monitoring worker advocacy
Issue disclosure
Amazon posted and then removed a job advertisement seeking analysts to study worker protests against the company and compile information for seeking restrictions against labor advocates. Labor advocates said the hiring move suggested Amazon was trying to obstruct collective bargaining. An Amazon spokesperson said the posting did not accurately describe the job and had been revised.
Company response
Clarification — Amazon
亚马逊的一位女发言人称,这份招聘启事并没有对工作职位进行准确描述,但已经做了修订。
Source excerpt
劳工维权人士说,亚马逊的这一招聘举动表明亚马逊正试图阻止工人通过集体谈判来提高工资和改善工作条件。
亚马逊近日在其网站上发布了一则招聘广告,然后又很唐突地将其删除。在这一招聘广告中,亚马逊想要招聘一些分析师,其工作任务是研究工人们组织的针对该公司的抗议活动,并汇编相关信息,用以寻求针对劳工维权人士的限制令。
亚马逊的一位女发言人称,这份招聘启事并没有对工作职位进行准确描述,但已经做了修订。
2020
Canada's Competition Bureau opens investigation into Amazon.ca
Investigation
In 2020, Canada's Competition Bureau opened an investigation into Amazon.ca. The Bureau stated that the investigation was launched to examine whether the company's policies and practices may harm competition. At the time of the announcement, the Bureau said there was no conclusion of wrongdoing. The investigation concerned the policies and practices of Amazon.ca as assessed by the Bureau, and no finding of wrongdoing had been reached when the investigation was disclosed.
Canada's Competition Bureau launched an investigation into Amazon.ca to examine whether its policies and practices may harm competition. The Bureau said there was no conclusion of wrongdoing at the time.
Stated objective. To examine whether Amazon.ca's policies and practices may harm competition to the detriment of consumers and companies doing business in Canada.
Company response
Ongoing disclosure — Amazon
we are co-operating with the Competition Bureau's review and continue to work hard to support small and medium sized businesses who sell in our Canadian store — and help them grow.
Source excerpt
The competition watchdog said in a release Friday that while its probe is ongoing and stressed that "there is no conclusion of wrongdoing at this time," the bureau is looking into whether or not the site may be engaging in anti-competitive practices, including:
Canada's Competition Bureau has launched an investigation into online selling powerhouse Amazon.ca to examine whether the website's U.S. owners are "impacting competition to the detriment of consumers and companies that do business in Canada."
2020
Amazon denied partnership claims over EX-Prime and requested changes
Company response
After Echelon described its EX-Prime exercise bike as developed with Amazon, Amazon denied having a formal partnership with Echelon and asked it to stop selling the bike and change its brand name. Echelon said it would change the brand and aimed to resume sales on Amazon.
Company response
Clarification — 亚马逊
周二晚上亚马逊否认与 Echelon 合作,并要求 Echelon 停止销售 Prime 自行车并改变品牌名。
Remediation — Echelon
Echelon 将会改变品牌,尽可能快一点恢复销售。
Source excerpt
Echelon 新闻发言人回应称自行车是 Echelon 制造的,仅在亚马逊平台独家销售,Echelon 将会改变品牌,尽可能快一点恢复销售。
周二晚上亚马逊否认与 Echelon 合作,并要求 Echelon 停止销售 Prime 自行车并改变品牌名。
2020
Amazon apologizes over Sidewalk launch email confusion
Company response
Amazon issued an apology through its Support account after emails about its Sidewalk service caused confusion. In the statement, the company clarified that Sidewalk would only be available in the United States when it launches. The apology addressed the uncertainty created by the launch-related emails and sought to correct misunderstandings about the service's availability.
Amazon apologized on its Support account for confusion caused by emails about Sidewalk and clarified that the service would only be available in the US when it launches.
Stated objective. Connect Alexa devices to nearby WiFi networks and help devices work better.
Company response
Apology — Amazon
Amazon apologized on Twitter via its Support account, saying: "I apologize for any confusion.
Clarification — Amazon
This service will only be available in the US when it launches.
Source excerpt
Amazon apologized on Twitter via its Support account, saying: "I apologize for any confusion. We recently began emailing customers with Echo devices registered in the US to give them more information about Amazon Sidewalk. This service will only be available in the US when it launches."
The latest spying and surveillance device from Amazon has been released in the form of a "Halo Band," which is similar to an Apple Watch or a Fitbit but different in that it actively collects personal information to send back to the mother ship.
The tech marvel comes at an introductory price of $65, but will eventually cost $100 with a $4 monthly subscription fee. It comes equipped with a microphone for recording people's conversations, though unlike an Apple Watch it has no screen and emits no sounds or vibrations.
2020
Amazon fined over missing mandatory product information
Fine or penalty
In a regulatory action by India's consumer affairs ministry, Amazon was fined for failing to display mandatory product information, including the country of origin, on its listings. The ministry's order was dated November 19. The penalty addressed the absence of required disclosures on the platform. The ministry's action was reported based on its order. No further details on the amount of the fine or Amazon's response were included in the available information.
India's consumer affairs ministry imposed a penalty on Amazon for failing to display mandatory information, including product country of origin; the ministry's order was dated November 19.
Source excerpt
Penalty has been imposed on Amazon as its reply to the notice was not found satisfactory, as per the order issued by the ministry dated November 19.
The government has imposed a penalty on e-commerce major Amazon for not displaying mandatory information, including the country of origin, of products sold on its platform, according to an official order.
As per law, Amazon as been fined Rs 25,000 per director for the first offence, a senior official of the ministry said.
2020
India fines Amazon over country-of-origin disclosures
Fine or penalty
In 2020, India's central government imposed fines on Amazon for failing to comply with rules requiring e-commerce companies to display products' country of origin. According to the report, Amazon's response to the matter was found unsatisfactory. The cited fine was Rs 25,000 per director for a first offence.
India's Centre imposed fines on Amazon for failing to comply with rules requiring e-commerce companies to display products' country of origin. The report said Amazon's response was found unsatisfactory; the cited fine was Rs 25,000 per director for a first offence.
Source excerpt
The penalty was imposed as Amazon’s answer was found “unsatisfactory”, as per an order dated November 19, it said.
The Centre has imposed fines on Amazon for failing to comply with rules which mandate e-commerce companies to display country of origin of products sold on its platform, The Economic Times reported.
2020
EU opens second antitrust probe into Amazon Prime
Investigation
The European Commission opened a second investigation into Amazon's e-commerce practices. The probe focused on the Amazon Prime service and the Buy Box, a feature that directs consumers to merchants using Amazon's logistics service. The investigation examined these practices as part of the Commission's antitrust scrutiny of the company's e-commerce operations.
Company response
Denial — Amazon
Amazon has denied the charges, arguing that the company occupies less than one percent of the global retail market.
Source excerpt
A second investigation has now also been launched into the company's Amazon Prime service — specifically the "Buy Box" that appears and directs consumers to merchants using Amazon's own logistics service.
Amazon disagreed with the EU assertions.
The European Union has charged Amazon with damaging retail competition, accusing the US company of using its size, power and data to give it an unfair advantage over smaller merchants that sell on its online platform.
2020
California seeks court order requiring Amazon to cooperate with COVID-19 investigation
Lawsuit filed
California Attorney General Xavier Becerra said his office asked a Sacramento County Superior Court judge to order Amazon to comply with investigative subpoenas concerning its workplace COVID-19 protections and cases at California facilities. The office alleged Amazon had not adequately responded to its information requests. Amazon disputed the allegation and said it had been cooperating.
Company response
Denial — Amazon
“We’re puzzled by the Attorney General’s sudden rush to court because we’ve been working cooperatively for months and their claims of noncompliance with their demands don’t line up with the facts," the statement said.
Denial — Amazon
“We’re puzzled by the Attorney General’s sudden rush to court because we’ve been working cooperatively for months and their claims of noncompliance with their demands don’t line up with the facts,” the statement said.
Source excerpt
California is taking Amazon to court to force the online retail giant to cooperate with a months-long investigation into whether the company is doing enough to protect its workers from the coronavirus, Atty. Gen. Xavier Becerra said Monday.
“We’re puzzled by the Attorney General’s sudden rush to court because we’ve been working cooperatively for months and their claims of noncompliance with their demands don’t line up with the facts," the statement said.
Becerra said his office had asked a Sacramento County Superior Court judge to order Amazon to comply with outstanding investigative subpoenas, alleging the firm has not adequately responded to requests for information.