Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2021
Tesla released a free over-the-air update to fix the braking issue
Corrective action
Tesla released a free over-the-air software update to fix the issue associated with the recall. The update was distributed remotely rather than through a physical service visit. The event was reported on November 2, 2021. The source describes the action as an over-the-air recall affecting nearly 12,000 vehicles. No further details on the specific braking defect, the affected models, or the outcome of the update were provided in the event summary.
Stated objective. Fix the issue.
Company response
Remediation — Tesla
The company released an update two days later
Source excerpt
Tesla also says it stopped rolling out the update after customers reported the issue and has now released a new over-the-air update (2021.36.5.3) that it says addresses the problem.
On October 29, Tesla had installed the update on 99.8 percent of the subject population.
Tesla has already released a free OTA update to fix the issue.
2021
Tesla announces recall of vehicles in China
Recall announced
Tesla Automobile (Beijing) Co., Ltd. and Tesla (Shanghai) Co., Ltd. filed a recall plan covering imported Model S and Model 3 vehicles and domestic Model 3 vehicles in China. The notice says the front trunk latch on some Model S vehicles could fail to secure its secondary latch, while wear to Model 3 trunk wiring could affect the reversing image and increase collision risk. Tesla said it would inspect affected vehicles and repair or replace parts as needed.
Company response
Remediation — Tesla Automobile (Beijing) Co., Ltd. and Tesla (Shanghai) Co., Ltd.
Tesla Automobile (Beijing) Co., Ltd., Tesla (Shanghai) Co., Ltd. will inspect the trunk wiring harness for vehicles within the scope of the recall free of charge. If the degree of wear is within the allowable range of coaxial cable design, a protective cover will be installed for the trunk harness to ensure that the harness has sufficient bending radius when the trunk is closed to prevent further wear; if the wear exceeds the allowable range of coaxial cable design, a new harness will be replaced for the vehicle and a protective cover will be installed to eliminate safety risks.
Source excerpt
The reason for the recall: vehicles within the scope of this recall may be slightly behind the alignment of the front box latch and the latch, which does not affect the locking of the primary latch, but may affect the locking of the secondary latch. When the primary latch is released accidentally, if the secondary latch is not locked, the front trunk cover may suddenly open while the vehicle is running, affecting the driver's line of sight and increasing the risk of collision accident.
The reason for the recall: the trunk cover of the vehicle within the second and third scope of the recall may cause excessive wear and tear after being repeatedly opened and closed for a long time. If the wear causes the core separation of the coaxial cable, it may cause the reversing image not to work properly, thus affecting the driver's field of vision when reversing. In extreme cases, it will increase the collision risk when reversing, and there is a safety hidden danger.
The issue is with the secondary latch in the hood of the Model S. In some vehicles, the backup latch is misaligned, meaning that if the primary latch fails, the hood will fly up and block a driver’s view of the road.
2021
Tesla recalls vehicles in China over hood-latch and trunk-wiring hazards
Recall announced
Tesla's China entities filed recall plans with China's market regulator. The covered vehicles may have hood-latch alignment issues that could allow the hood to open while driving, and some vehicles may have trunk wiring wear that could impair the reversing camera. The Tesla entities said they would inspect affected vehicles and, where needed, reposition or replace components and install protective covers free of charge.
Stated objective. 消除安全隐患
Company response
Remediation — 特斯拉汽车（北京）有限公司
特斯拉汽车（北京）有限公司将免费为召回范围内车辆检查前备箱盖的二级锁闩装置，如发现前备箱盖未被二级锁闩装置正确锁紧，将重新定位、安装前备箱锁闩装置，确保其位置正确，以消除安全隐患。
Remediation — 特斯拉汽车（北京）有限公司、特斯拉（上海）有限公司
特斯拉汽车（北京）有限公司、特斯拉（上海）有限公司将为召回范围内车辆免费检查后备箱线束。如果磨损程度在同轴电缆的设计允许范围之内，将为后备箱线束安装保护罩，以确保线束在后备箱关闭状态下具备足够的弯曲半径，防止进一步磨损；如果磨损程度超出同轴电缆设计允许范围，将为车辆更换新的线束并安装保护罩，以消除安全隐患。
Source excerpt
召回二、三范围内车辆的后备箱盖经过长期重复打开和关闭后，可能会造成后备箱线束过度磨损。如果该磨损造成了同轴电缆的内芯分离，可能会导致倒车影像无法正常工作，从而影响驾驶员倒车时的视野，极端情况下会增加倒车时的碰撞风险，存在安全隐患。
今日，市场监管总局宣布，汽车（北京）有限公司、特斯拉（上海）有限公司根据《缺陷汽车产品召回管理条例》和《缺陷汽车产品召回管理条例实施办法》的要求，向国家市场监督管理总局备案了召回计划，决定自即日起召回以下车辆。
本次召回范围内的车辆可能存在前备箱锁闩与锁扣的对齐位置稍微偏后的情况，此情况虽不影响一级锁闩的锁紧，但可能会影响二级锁闩的锁紧。当一级锁闩意外松开时，如果二级锁闩没有锁紧，前备箱盖可能会在车辆行驶中突然打开，影响驾驶员视线，增加发生碰撞事故的风险，存在安全隐患。
2021
Tuopu reports production-line remediation and inspection measures
Corrective action
Tuopu Group said it had completed improvements to the heat-treatment production line and was conducting 200% hardness testing. It also said it had provided Tesla service centers with 132 instruments to identify risky parts for inspection and replacement.
Company response
Remediation — 拓普集团
作为应对措施，拓普集团表示已完成热处理生产线的整改完善，保证产品充分淬火，同时对产品硬度进行200%检测。
Remediation — 拓普集团
同时，公司已向特斯拉各地的服务中心提供了132台识别风险零件的检测仪器用于检测和问题产品更换。
Clarification — 拓普集团
拓普集团（601689.SH）发布了对于特拉斯召回事件涉及该公司产品的说明公告。
Source excerpt
作为应对措施，拓普集团表示已完成热处理生产线的整改完善，保证产品充分淬火，同时对产品硬度进行200%检测。同时，公司已向特斯拉各地的服务中心提供了132台识别风险零件的检测仪器用于检测和问题产品更换。
12月5日，拓普集团（601689.SH）发布了对于特拉斯召回事件涉及该公司产品的说明公告。
“由于某条热处理生产线发生淬火槽水位不足情况，使个别产品未完全被淬火液浸没，导致转向节强度可能不符合设计要求。根据公司测试结果判定，该批次可疑产品中存在缺陷的概率约为 0.2%~1.0%。”
2021
Tesla announces recall of 21,599 China-made Model Y vehicles
Recall announced
Tesla (Shanghai) Co., Ltd. filed a recall plan covering 21,599 China-made Model Y vehicles due to a potential suspension-knuckle defect that could affect vehicle controllability and increase collision risk. The article says the recall is intended to fix the defect.
Stated objective. Fix a potentially dangerous suspension defect.
Company response
Recall — Tesla
From now on, Tesla (Shanghai) Co.,Ltd. will recall a total of 21,599 made-in-China Model Ys
Source excerpt
From now on, Tesla (Shanghai) Co.,Ltd. will recall a total of 21,599 made-in-China Model Ys that were manufactured between Feb. 4, 2021 and Oct. 30, 2021, in order to fix a potentially dangerous suspension defect, according to a recall plan Tesla filed to China State Administration for Market Regulation (SAMR).
Tesla warned in this document that the abovementioned potential defect may adversely affect the vehicle controllability and thus increase the risk of collision.
另外，根据中国国家市场监督管理总局12月3日披露的召回计划显示，上海特斯拉拟自即日起召回生产日期在2021年2月4日至2021年10月30日期间的部分国产Model Y电动汽车，共计约2.16万辆，超过在美召回的数量。而召回原因同样为部分车辆前、后转向节强度可能存在不符合设计要求的情况，导致在车辆使用过程中转向节可能发生变形或断裂，极端受力情况下可能导致悬架连杆从转向节中脱出，影响车辆驾驶操控，增加发生碰撞事故的风险，存在安全隐患。
2021
Court ruled in Tesla's favor in owners' price-difference lawsuit
Ruling
Seven Tesla vehicle owners sued for a total of NT$10.91 million after Tesla's 2019 price cuts, alleging that the company had concealed important transaction information. The Shilin District Court ruled in Tesla's favor and ordered it to pay no compensation; the decision could be appealed.
Source excerpt
台灣特斯拉公司2019年3月突宣布大降價，降幅最多的Model S P100D，638萬降價腰斬，闕姓車主2018年購買，得知降幅後覺得自己成冤大頭，連他共7名車主提告要求特斯拉返還價差共1091萬，特斯拉則提出執行長Elon Musk的郵件，調整價格的研議，是在雙方簽約後，並無隱瞞，士林地方法院判決特斯拉勝訴、免賠。可上訴。
2021
Tesla responded to a customer dispute over vehicle repair costs
Company response
Tesla responded to a customer dispute over the cost of repairing a water-damaged vehicle. Tesla said the customer declined the higher repair estimate and that the store had informed the customer the total-loss vehicle could not be repaired; the customer’s account in the article said the initially discussed price was lower than the later estimate.
Company response
Clarification — 特斯拉
特斯拉表示，顾客嫌贵，只愿意出1W余元。因水泡车维修不当，将来造成的安全隐患将很大。门店不能满足其低价维修诉求，顾客即开始在门店外采用一系列低俗方法滋事，欲施加压力逼迫特斯拉妥协给其维修。门店已经明确告知全损车不能维修。
Source excerpt
特斯拉表示，顾客嫌贵，只愿意出1W余元。因水泡车维修不当，将来造成的安全隐患将很大。门店不能满足其低价维修诉求，顾客即开始在门店外采用一系列低俗方法滋事，欲施加压力逼迫特斯拉妥协给其维修。门店已经明确告知全损车不能维修。
车主向先生表示：车辆因个人原因不慎进水，想要自费维修。跟特斯拉门店谈好价格为一万六千元后，车主将车辆从100公里外拖到门店，到店后工作人员表示车内很多线路需要更换，费用需要七八万。
2021
Jury orders Tesla to pay approximately $137 million in discrimination case
Ruling
A federal jury in San Francisco ordered Tesla to pay approximately $137 million after a former employee alleged that he faced racial abuse while working for the company. The source reports the jury's order and says Tesla had yet to appeal.
Source excerpt
Diaz was a former elevator operator and faced racial abuse while working for Tesla.
A federal jury in San Francisco has ordered Tesla to pay approximately $137 Million for ignoring racial discrimination in the work place.
2021
Tesla owner alleges Model 3 brake failure after collision
Issue disclosure
A Tesla owner, identified as Ms. Zhang, alleged that her vehicle had a brake failure that resulted in a rear-end collision. A video of her protest was reported to have circulated online on March 10; the source reports the allegation and does not establish that the failure occurred.
Source excerpt
3月10日，一位特斯拉车主手持喇叭坐车顶维权的视频在互联网上传播，车主张女士声称自家车辆存在“刹车失灵”问题，最终酿成追尾事故。
2021
Tesla China recalls imported Model S and Model X vehicles over touchscreen issue
Recall announced
Tesla China announced a recall of 36,126 imported Model S and Model X vehicles beginning February 5, 2021, due to a touchscreen issue. The article reports that the affected touchscreen system could cause camera images to disappear and the windshield defogging and defrosting systems to fail; repairs were scheduled to begin March 30 at no charge.
Company response
Remediation — 特斯拉中国
受影响的汽车将于2021年3月30日开始接受维修，车主无需支付任何费用。
Source excerpt
由于触摸屏问题，特斯拉中国将从2021年2月5日起召回36126辆进口Model S和Model X。
据悉，这些车辆的触摸屏系统存在问题，可能导致摄像头图像消失，挡风玻璃除雾和除霜系统失灵，从而降低司机在恶劣天气下的能见度。
2021
Zhang files defamation lawsuit against Tesla
Lawsuit filed
Zhang filed a civil lawsuit against Tesla and its vice president Tao Lin, alleging defamation and seeking an apology and RMB 50,000 in emotional-distress compensation.
Source excerpt
5月6日深夜，特斯拉车顶维权张女士方面宣布，已正式提起民事诉讼，向当地法院起诉特斯拉及其副总裁陶琳，认为后者侵犯其名誉权，要求赔礼道歉并支付精神损害赔偿金5万。
此次名誉权案的诉求，主要包括：要求特斯拉方停止名誉侵权并消除影响，书面赔礼道歉并在全国性媒体刊发道歉公告，在官方微博发表致原告的书面道歉信（连续三十日微博置顶），索赔精神损害赔偿金5万元。
12月24日9时，张女士起诉特斯拉的名誉侵权案由河南省安阳市北关区人民法院受理。
2021
Musk acknowledges Tesla vehicle quality problems during production ramp-up
Issue disclosure
Elon Musk acknowledged in an interview that maintaining quality during Tesla’s production ramp-up was difficult. He also said Tesla had improved paint quality by December of the previous year.
Source excerpt
但在那个产量提升的过程中，要想在垂直爬坡模式下，把所有的小细节都做好，是超级困难的。
马斯克回答说，特斯拉在“去年年底，甚至在12月份”已经改善了车漆质量。
近日，特斯拉CEO马斯克在与行业分析师桑迪门罗(SandyMunro)的一次访谈中，首次承认了特斯拉的品控问题。
2021
Tesla apologizes to Model S buyers for delivery delays
Company response
Tesla emailed some Model S buyers to apologize for significant delivery delays and said their delivery estimates had been updated. The article says Tesla did not explain the cause of the delays.
Company response
Apology — Tesla
Tesla has emailed Model S buyers to apologize for the significant delivery delays that it did not communicate to them.
Source excerpt
Tesla has emailed Model S buyers to apologize for the significant delivery delays that it did not communicate to them.
2021
Tesla reiterates China data-localization commitment
Company response
Tesla said data produced from car sales in mainland China would be stored within China and that it would gradually increase the number of local data centers, amid concerns about vehicle data security and tightening data-protection rules.
Company response
Clarification — Tesla
Tesla said on Tuesday that it will gradually increase local data centers in China, while reiterating that all data collected in the Chinese mainland will be stored locally
Source excerpt
The latest reassurance came as relevant Chinese departments seek to tighten regulations to protect personal data collected by electric vehicles.
Tesla said on Tuesday that it will gradually increase local data centers in China, while reiterating that all data collected in the Chinese mainland will be stored locally
2021
Tesla offers to provide pre-incident vehicle data
Company response
Tesla said it had contacted the Zhengzhou market supervision bureau and was willing to provide the vehicle’s original data from the half-hour before the incident to a third-party appraisal body, a government-designated technical regulator, or the consumer. The statement came amid a dispute over a vehicle incident and the provision of driving data.
Source excerpt
面对监管部门的发声，特斯拉昨夜回应称，已主动与郑州市市场监督管理局联系并汇报相关情况，并愿意“提供事发前半小时的车辆原始数据给第三方鉴定机构或政府指定的技术监管部门或者消费者本人”。
2021
Tesla sues former employee over alleged theft of confidential files
Lawsuit filed
Tesla sued former employee Alex Khatilov, alleging that he took company information, including code and files from its WARP Drive back-end software system. Khatilov said the files were transferred to his Dropbox by mistake.
Source excerpt
诉状中，特斯拉指控前雇员哈提洛夫从公司后端软件系统WARP Drive中非法获取代码和文件。
特斯拉正在起诉一名叫亚历克斯·哈提洛夫(Alex Khatilov）的前雇员，指控其盗取公司信息，窃取商业机密。
San Francisco: Tesla has sued a former employee for allegedly stealing about 26,000 confidential files in his first week of working at the company, according to a court filing seen by AFP.
2021
Tesla responds to Hainan collision
Safety incident
After a Tesla vehicle collision in Hainan on March 11, Tesla said its preliminary assessment was that a wet, slippery road and light initial braking lengthened the stopping distance. Tesla reported that its vehicle data showed the braking system, ABS, accelerator and drive unit had no detected faults, and described a braking test conducted to help clarify the cause.
Stated objective. To clarify the accurate cause of the accident.
Company response
Investigation — Tesla
为明确事故的准确原因，当日下午我们再次还原碰撞时的驾驶状态，驾驶另一台特斯拉车辆在事发路段对制动距离进行了测试和模拟，并邀请车主一同见证。
Source excerpt
为明确事故的准确原因，当日下午我们再次还原碰撞时的驾驶状态，驾驶另一台特斯拉车辆在事发路段对制动距离进行了测试和模拟，并邀请车主一同见证。
3月11日在海南发生一起特斯拉交通事故，14日午间，特斯拉官方回应称，初步判断该事故主要因地面湿滑和车主最初踩下制动踏板时幅度较轻，导致刹车距离变长。
特斯拉表示，根据车辆数据显示，在车主踩下制动踏板后，车辆制动系统、ABS均正常工作
2021
Tesla CEO acknowledges vehicle quality issues
Issue disclosure
Tesla CEO Elon Musk acknowledged quality issues with Tesla vehicles and said buyers should avoid purchasing during production ramp-ups, when maintaining quality while rapidly increasing output is difficult.
Source excerpt
电动汽车制造商特斯拉CEO埃隆·马斯克（Elon Musk）承认，特斯拉存在质量问题，建议别在生产加速期购买该公司的电动汽车。
但在生产加速过程中，要让产量直线上升并确保所有细节都正确是非常困难的。
在之前提高产量期间，我们发现油漆没有干，如果我们早点发现，就能早点解决。
2021
Police report Tesla vehicle collision and fire in Guangzhou
Safety incident
Guangzhou police reported a collision and fire involving a Tesla electric vehicle. The supplied article does not provide further details about the incident or its cause.
Source excerpt
21日中午，广州警方通报一起特斯拉电动车碰撞起火事故。
2021
Tesla criticized over incomplete accident data
Issue disclosure
A customer said Tesla had not provided complete vehicle data from before an accident, including brake-pedal displacement and motor-torque data, and said data parameters provided to two customers involved in separate accidents differed.
Source excerpt
张女士向记者表示，刹车踏板位移、电机扭距等关键数据，特斯拉都并未提供。