Controversies
Controversies tied to this brand in public sources. A listing is not a finding of fault.
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2021
Tesla customers report vehicle quality and service complaints
Issue disclosure
An article reported multiple Tesla owners’ complaints about vehicle quality issues, delayed delivery, sensor faults, and after-sales service. The complaints included allegations that a vehicle was delivered with a sensor fault and that Tesla did not honor an agreed delivery date or refund a deposit.
Source excerpt
临近交付时间，特斯拉工作人员称订单时间是1月3日，交付时间变成了3-4月份，不能按之前1月1日订单时间如期交付。
当时车辆就一直出现传感器故障报警
日前，有多位特斯拉车主在黑猫投诉平台中投诉称，自己购买的特斯拉电动汽车存在不同的质量问题，涉及摄像头、延迟交付、传感器故障、售后服务不到位等现象。
2021
Tesla agrees to a $1.5 million settlement in battery-voltage lawsuit
Settlement
In a class action over Tesla software updates that limited battery voltage, court documents showed Tesla was to pay a total of $1.5 million, including compensation to affected owners and attorneys’ fees. The reporting also describes software updates that restored battery voltage and a requirement to maintain diagnostic software for affected vehicles.
Company response
Refund or compensation — Tesla
法庭出具的文件显示，特斯拉需要向拥有或租赁受此次影响的特斯拉Model S美国居民每人赔偿625美元，共计1743名车主，再加上410000美元的律师费用，共计150万美元。
Remediation — Tesla
此外，特斯拉还必须维护保修期内车辆的诊断软件，以通知确定可能需要电池服务或维修某些电池问题的特斯拉车主和承租人。
Source excerpt
此外，特斯拉还必须维护保修期内车辆的诊断软件，以通知确定可能需要电池服务或维修某些电池问题的特斯拉车主和承租人。
2019年8月，软件更新后，一位名为David Rasmussen的特斯拉Model S车主发现车辆电池最大电压降低，然后向法律提起了诉讼。随后，受影响车主发起了集体诉讼。
特斯拉因软件升级降低电池最大电压引发的诉讼中，特斯拉方面将支付150万美元作为和解费用。
2021
Hoffman Auto Group sues to block Tesla service center approval
Lawsuit filed
Hoffman Auto Group sued Tesla, East Hartford and a development company, asking a judge to set aside the town’s approval for a Tesla service center and showroom. Hoffman alleges the showroom would violate Connecticut’s law prohibiting direct car sales by manufacturers.
Source excerpt
Hoffman Auto Group, under the business name Jetobra Inc., has asked a Hartford Superior Court judge to set aside the town’s decision allowing the service center and showroom. Hoffman says the showroom violates Connecticut law prohibiting car manufacturers from sidestepping dealerships by selling directly to consumers.
A car dealership has sued Tesla, East Hartford and a development company that received town approval to open a Tesla service center and showroom.
2021
Tesla recalls certain Model S and Model X vehicles over touchscreen issue
Recall announced
Tesla announced a voluntary recall of 134,951 certain Model S and Model X vehicles because eMMC wear could cause the MCU touchscreen to fail, potentially disabling rear-view camera images and windshield defrost and defog functions. Tesla also said it had recently released a software update to help affected owners retain most of the functions identified by NHTSA as concerns.
Company response
Remediation — 特斯拉
特斯拉还在一封电子邮件中证实，该公司最近推出了一个软件更新，帮助受影响的车主保留了NHTSA所担心的大部分功能。
Source excerpt
特斯拉称：“我们已决定自愿召回2018年3月之前生产的某些Model S和Model X车辆，这些车辆在MCU中配备了8GB eMMC，因为eMMC可能会因累积磨损而发生故障。”
【TechWeb】2月3日消息，据国外媒体报道，特斯拉今日宣布，将召回134951辆2016–2018Model X SUV和2012-2018款Model S电动汽车。
这些车辆的触摸屏系统存在问题，可能导致摄像头图像消失，挡风玻璃除雾和除霜系统失灵，从而降低司机在恶劣天气下的能见度。
2021
Tesla owner reports Model 3 fire and unresolved complaint
Safety incident
A Tesla Model 3 owner said the car caught fire while parked in a garage and that, after 58 days, Tesla had not provided an answer about the fire or resolved the matter. The report presents the owner's account and does not establish the cause of the fire.
Source excerpt
但是，等待这位车主的只有等待。在这位车主等了58天，特斯拉还没有妥善回应并解决这件事，车主把此事也在网上进行了曝光。
今日，有海外网友在推特上发帖表示，自己的特斯拉model 3车辆，在自家车库中停放，但是凌晨时分却发生了自燃。
2021
Chinese regulators interviewed Tesla over vehicle safety concerns
Investigation
China’s market regulator and four other government departments interviewed Tesla over consumer reports of abnormal acceleration, battery fires and over-the-air vehicle updates, and called on it to comply with Chinese law and strengthen quality-safety responsibilities.
Company response
Clarification — 特斯拉
特斯拉表示，会深刻反思公司在经营过程中存在的不足，全面加强自检自查，将严格遵守中国法律法规，始终尊重消费者权益。
Source excerpt
近日，市场监管总局与中央网信办、工业和信息化部、交通运输部以及应急管理部消防救援局对特斯拉进行约谈。
就消费者反映的异常加速、电池起火、车辆远程升级（OTA）等问题共同约谈了特斯拉汽车（北京）有限公司、特斯拉（上海）有限公司，要求其严格遵守中国法律法规，加强内部管理，落实企业质量安全主体责任，有效维护社会公共安全，切实保护消费者合法权益。
针对五部门的约谈，特斯拉发布声明回应：特斯拉诚恳接受政府部门的指导，并深刻反思公司在经营过程中存在的不足，全面加强自检自查。
2021
Tesla recalls vehicles over media-storage defects
Recall announced
Tesla applied to recall about 135,000 Model S and Model X vehicles in the United States over eMMC failures that could prevent the center screen from working. The article also reports that Tesla initiated a recall in China over an eMMC safety concern; it does not give a date for that action.
Source excerpt
召回原因则是上述车辆的嵌入式多媒体存储卡（eMMC）故障，导致中控屏幕无法正常使用。
值得注意的是，在中国市场，特斯拉也因“eMMC多媒体存储卡，存在安全隐患问题”发起了召回。
美国当地时间2月2日，美国国家公路交通安全管理局（NHTSA）发布的召回公告显示，特斯拉已申请召回约13.5万辆汽车。
2021
Norwegian court fines Tesla over battery software update
Fine or penalty
A court in Norway fined Tesla after a 2019 software update slowed battery charging speeds and reduced the driving range of some vehicles. The fine was 136,000 Norwegian Krone for each of 30 complainants.
Source excerpt
A court in Norway has fined Tesla after a software update issued in 2019 slowed down battery charging speeds and affected the number of miles some of its vehicles could travel between charges.
The fine amounts to 136,000 Norwegian Krone (£11,500) for each complainant.
2021
Tesla vehicle door failure reported after power loss
Safety incident
A report said a Tesla owner was unable to open the vehicle door after the car lost power and nearly suffocated in the heat before breaking a window to escape.
Source excerpt
近日刷屏的不是所谓的刹车坏了，而是车内断电，车主无法打开车门，而特斯拉都是玻璃顶，大太阳底下，车主差点窒息。
2021
Tesla recalls certain pre-March 2018 Model S and Model X vehicles
Recall announced
Tesla issued a recall covering nearly 135,000 US Model S and Model X vehicles with an 8GB embedded MultiMediaCard that may malfunction due to accumulated wear. The article also reports a recall for affected UK-registered vehicles. Tesla's recall remedy includes a software update and a free upgrade of available memory storage from 8GB to 64GB.
Stated objective. Ensure the best ownership experience for our customers.
Company response
Recall — Tesla
Tesla has decided to voluntarily and proactively recall some Model S and Model X vehicles to update software and to replace the 8GB embedded MultiMediaCard (eMMC) in the media control unit (MCU).
Source excerpt
UK-registered Model S and Model X Teslas built before 2018 and fitted with the smaller media card will be recalled.
The first part of the remedy is to ensure that customers install software release 2020.48.12 or a newer release to address all potential safety concerns.
NHTSA had found that the media cards in first-generation tablet-size touchscreens can fail, prompting the display to go blank and therefore poses a significant safety issue for drivers.
2021
Tesla comments on fatal Texas crash investigation
Company response
Tesla executive Lars Moravy said the company’s investigation of the fatal Texas crash found the steering wheel deformed, leading Tesla to infer that someone may have been driving at the time. This contradicted the police’s initial assessment that no one was in the driver’s seat.
Company response
Investigation — 特斯拉
特斯拉公司的代表联合当地警方，以及美国公路交通安全管理局和美国交通安全委员会的工作人员对车祸进行了调查。
Source excerpt
特斯拉公司的代表联合当地警方，以及美国公路交通安全管理局和美国交通安全委员会的工作人员对车祸进行了调查。
特斯拉负责车辆工程技术的副总裁拉尔斯·莫瑞文（Lars Moravy）在今日的财报电话分析师会议上做出了这一表态。
现在该公司可以确定，方向盘在事故中变形，这让他们推测在事故发生时驾驶座上有人在驾驶。
2021
Tesla Model 3 crashes into a wall in Hangzhou garage
Safety incident
A Tesla Model 3 crashed into a wall in a residential underground garage in Hangzhou. The driver said the brakes would not stop the car; Tesla later said its inspection found no abnormalities in the braking system.
Source excerpt
据钱江晚报报道，5月13日晚上，在杭州滨江一小区车库里，一辆特斯拉Model3在一头撞上了墙，好在人无大碍。“吓死了，怎么踩刹车都刹不住。”
2021
Tesla recalls more than 280,000 vehicles in China over cruise-control issue
Recall announced
Tesla's Beijing and Shanghai entities filed a recall plan with China's market regulator covering specified locally produced Model 3 and Model Y vehicles. The vehicles may mistakenly activate active cruise control and accelerate to the set speed, potentially creating a collision hazard. Tesla said it would provide a free over-the-air software upgrade, or arrange a free upgrade through service centers when OTA is unavailable.
Company response
Remediation — 特斯拉汽车（北京）有限公司、特斯拉（上海）有限公司
将通过汽车远程升级（OTA）技术为召回范围内的车辆免费升级主动巡航控制软件，用户无需到店即可完成软件升级；对于无法通过汽车远程升级（OTA）技术实施召回的车辆，特斯拉汽车（北京）有限公司、特斯拉（上海）有限公司将通过特斯拉服务中心联系相关用户，为车辆免费升级主动巡航控制软件，以消除安全隐患。
Remediation — 特斯拉
用户无需到店即可通过汽车远程升级（OTA）完成召回；如无法通过OTA升级的车辆，特斯拉服务中心将联系相关用户，为车辆升级主动巡航控制软件。
Source excerpt
本次召回范围内的车辆由于主动巡航控制系统问题，易造成驾驶员在以下情形误激活主动巡航功能：当车辆处于D挡，驾驶员再次拨动右侧控制杆换挡试图切位时；在车辆急转弯，驾驶员误触碰并拨动右侧控制杆时等。
召回2019年12月19日至2021年6月7日期间生产的部分国产Model 3电动汽车，共计211256辆；2021年1月1日至2021年6月7日期间生产的部分国产Model Y电动汽车，共计38599辆。
日前，特斯拉汽车（北京）有限公司、特斯拉（上海）有限公司根据《缺陷汽车产品召回管理条例》和《缺陷汽车产品召回管理条例实施办法》的要求，向国家市场监督管理总局备案了召回计划，决定自即日起召回以下车辆。
2021
Germany’s KBA says Tesla must recall about 12,300 Model X SUVs
Recall announced
Germany’s KBA announced that Tesla must recall approximately 12,300 Model X SUVs worldwide because trim adhesive may come loose and allow a trim piece to detach, potentially creating a road safety issue. The article says the KBA estimated 195 affected vehicles in Germany.
Source excerpt
The issue stems from trim adhesive, which the German authority claims may come loose, allowing a trim piece to detach from the vehicle, which could be a safety issue if it happens on the road.
The KBA announced on its website this week that Tesla must recall approximate 12,300 Model X SUVs worldwide.
KBA said the molding could become loose and lead to parts of the trim falling off, which could cause a serious incident if it happens while the car's in motion.
2021
Tesla responds to Guangzhou parking-garage accident
Company response
Tesla said it reviewed surveillance footage and vehicle data after a customer's vehicle was involved in an accident in an underground parking garage in Guangzhou. Tesla stated that the driver controlled the vehicle throughout and that it found no brake-system fault before the accident.
Company response
Investigation — Tesla
第一时间配合有关部门调取了事发地下停车场监控录像及后台行车数据。
Remediation — Tesla
我们将持续对客户车辆的保险维修理赔提供协助
Source excerpt
综上所述，车辆全程为驾驶员操控，事故发生前未发现车辆制动系统的故障。
5月3日午间，@特斯拉客户支持 微博通报，5月1日下午广州特斯拉服务中心接到保险公司报案通知，反馈客户在地下停车场发生事故。
我们将持续对客户车辆的保险维修理赔提供协助
2021
Tesla announces recall of certain imported Model S and Model X vehicles
Recall announced
Tesla announced a recall of more than 36,000 imported Model S and Model X vehicles in China over potential eMMC-related display and vehicle-function failures, and said it would upgrade the multimedia storage card and software.
Company response
Remediation — 特斯拉汽车（北京）有限公司
特斯拉汽车（北京）有限公司将通过更换中央显示屏中视觉计算模块的方式，将召回车辆上的eMMC多媒体存储卡免费从8GB升级到64GB，并确保车辆安装了2020.48.12版或更新版本的软件，以消除安全隐患。
Source excerpt
2月5日，国家市场监督管理总局发布消息，日前特斯拉汽车（北京）有限公司根据《缺陷汽车产品召回管理条例》和《缺陷汽车产品召回管理条例实施办法》的要求，向国家市场监督管理总局备案了召回计划。自2021年2月5日起召回部分进口Model S、Model X电动汽车，涉及车辆超过3.6万辆。
这种损耗情况可能会导致中央显示屏软件功能的故障，并可能间接导致倒车影像故障、除霜/除雾控制故障和外部转向灯无法点亮的故障，存在安全隐患。
2021
Tesla responds to Shanghai auto show owner protest
Company response
Tesla responded to an owner's protest at its Shanghai auto show booth, saying the owner had been involved in a collision after speeding, had demanded a vehicle return on product-quality grounds, and had rejected proposed solutions and third-party inspection. Tesla said it had offered to assist with repairs and insurance claims and would continue communicating with the owner.
Company response
Clarification — 特斯拉
特斯拉向DoNews回应称，该车主曾因超速违章发生碰撞事故，以产品质量为由坚持要求退车。
Source excerpt
特斯拉向DoNews回应称，该车主曾因超速违章发生碰撞事故，以产品质量为由坚持要求退车。近两月以来我们始终保持与车主积极协商，表示愿意协助完成维修和保险理赔事宜，同时提出多种解决方案，但遭到车主强烈拒绝，且不接受任何形式的第三方检测。
特斯拉称，据了解，该车主此前曾因超速违章发生碰撞事故，而后以产品质量为由坚持要求退车。近两月以来始终保持与车主积极协商，表示愿意协助完成检测、维修或保险理赔事宜，同时提出多种解决方案，但是由于车主不接受任何形式的第三方检测，并强烈拒绝我们提出的所有方案，所以相关事宜只能持续沟通。接下来，特斯拉还将继续与车主紧密沟通，帮助车主尽快恢复正常用车生活。
特斯拉称，此前该车主曾因超速违章发生碰撞事故，以产品质量为由坚持要求退车。“近两月以来我们始终保持与车主积极协商，表示愿意协助完成维修和保险理赔事宜，同时提出多种解决方案，但遭到车主强烈拒绝，且不接受任何形式的第三方检测。未来我们还将继续紧密沟通，帮助车主尽快恢复正常用车生活。”
2021
Tesla confirms Model S and Model X recall
Recall announced
Tesla confirmed a voluntary recall of certain Model S and Model X vehicles built before March 2018 because the 8GB embedded MultiMediaCard may malfunction due to accumulated wear. Tesla said it would upgrade affected vehicles with an enhanced 64GB eMMC at no charge.
Company response
Remediation — Tesla
The company confirmed it would upgrade affected vehicles with an enhanced 64GB eMMC without charge.
Source excerpt
It'll replace the faulty screen controller part for free.
On Monday, a letter to Tesla from the National Highway Traffic Safety Administration officially announced a recall on 134,951 cars because of potential touchscreen display failure.
This condition causes failures such as the loss of the rearview camera display, defrost/defog control settings, and exterior turn signal lighting.
2021
Tesla owner protests over Model 3 driving range
Public backlash
A Tesla owner protested at a Tesla store in Zhengzhou, alleging that her Model 3 was advertised as having a 468-kilometer range but could travel only about 200 kilometers on a full charge. The article reports that the store's sales manager attributed winter range reduction to factors including temperature and speed and suggested a service inspection.
Source excerpt
据媒体报道，近日，一位特斯拉女车主王女士，手持大喇叭在特斯拉郑州中原福塔店喊话维权，“买车时宣称续航468公里，实际只跑220公里，消费者购车时切勿上当”。
据王女士介绍，当初觉得特斯拉好看、名气大，想买来在朋友面前装一下，结果现在续航缩水“打骨折”，充满电只能跑200多公里，甚至现在说200公里，都是给特斯拉留面子了。
该销售经理始终没有正面回应，回应说电动车冬天续航会有一定的缩水，也跟行驶速度、温度有关。具体能跑多少，因车而异。
2021
Consumers sue Tesla over solar-roof price increases
Lawsuit filed
Consumers sued Tesla over solar-roof price increases. The complaint alleged that after customers completed sales agreements and planned installation, Tesla told them they would have to pay more than 50% extra to proceed or risk losing their place in the installation queue, describing this as bait-and-switch, fraud, and an unfair scheme.
Source excerpt
起诉书称，“在完成销售协议，消费者在为安装做计划之时，特斯拉却通知这些消费者如果想继续按照，就必须多付超过50%的费用，否则可能会失去排队等候安装的位置，这是典型的‘诱饵调包’（bait-and-switch）手法。是欺诈和不公平的骗局。”